Abandoned Cart Enhancement
The email notification service are updated.
The users cannot be targeted based on the checkout abandoned stage. Cart Abandonment email is triggered using the old communication engine.
Event Name: Abandoned
Email template for this event had to be configured.
Users can now be targeted based on the stage of the checkout abandonment. Three attempts can be made for each stage. The stages are:
- Abandoned at any stage (Same as the current abandoned cart)
- Abandoned before address update
- Abandoned after address update
- After payment mode is selected
- Configure abandoned cart from Marketing > Cart Abandonment Settings
- Enable Cart Abandonment service by selecting the version as “v2” and filling the Abandonment time
- Configure rules for different stages
- Add events for triggering the notification to end-user:
This is available under Settings > Mail Manager > Manage Communication Events
- Configure the template