• End-user may request you to create an order on the following occasions: Saving time/upon facing any intermittent problem while raising an order/may be illiterate/may not have sufficient computer knowledge/poor English knowledge/or any other reason.

  • The orders can be created on behalf of the end-user's request from your control panel. The order can be raised for existing as well as new customers.

  • You can send an email to your customer along with order details and a link for payment process through this predefined template, which can be customized.

  • If you are selling the Vendors' products at your site, you can also automatically send an email to the Vendor on this occasion by configuring the respective option.

How do I view and customize the email template that is used for sending the email after placing an order through the Control Panel on behalf of the end-user?

To view and customize the email template that is used for sending the email after placing an order through the Control Panel on behalf of the end-user, do the following:

  • Log in to the 'MartJack Control Panel' by using your User Name (Email Address) and Password.


Manage Communication Events

  • You will be navigated to the Dashboard page.


Manage Communication Events

  • Click the  Manage Communication Events icon. The Settings section will be displayed as shown in the figure.


Email Templates

  • Click Mail Manager, and select Email Templates. You will be navigated to the Mail Manager > Email Templates page.


Email Templates

  • By default, the Registration Intimation tab will be opened and the relevant sections will be displayed.
  • To view and customize the email template that is used for sending mails after placing an order through the Control Panel on behalf of the end-user, click Send Order Invoice tab and you will be displayed the relevant sections.


From Email:

Email Templates

  • Select an email from which you want to send this mail from the From Email drop-down.
    • Note: All emails configured through the SMTP Configuration will be displayed in this drop-down.
      Please Refer: SMTP Configuration
  • To customize the email template for sending mails to you and to those people who are specified by you, navigate to Send email to Me (Merchant) section.


Send email to Me (Merchant):

Email Templates

  • To get an email to yourself, select the Send email to Me (Merchant) checkbox.
  • Enter the subject of the mail in the Mail Subject text box.
  • To send a copy of your mail to other persons like your partners, store managers, etc… (if required), select the Send to Others checkbox. Then you will be displayed a text box in which you need to enter the respective Email Ids separated by a comma.


Defining/Customizing Template:

  • You can find a large text box here, where you can define the respective template code. Here you can enter the 'HTML code' or plain text.

  • You can also use the default template. If you want to use the default template, click Use Default Template. The default template will be fetched in the text box.
    This template is a Razor Template, which can be easily customizable as per your merchandising requirements.
    • Note:
      • You can also edit the 'Default Template' as per your requirement.
      • The information about the Customer, Order, Product, site etc… will be retrieved through respective parameters (Placeholders) that are used in this template. You can use only valid predefined parameters (Placeholders), that are created by us while creating/customizing the template.
  • To customize the email template for sending mails to end-user, navigate to the Send Mail to end user section.


Send Mail to end user:

Email Templates

  • To send an email to end-user, select the Send email to end user checkbox.
    • Note: When this checkbox is selected, the Send Mail button will be displayed in the Order Details page of 'Payment Pending' Orders.
      Pl refer: Send Mail to User
  • Enter the subject of the mail in the Mail Subject text box.


Defining/Customizing Template:

  • You can find a large text box here, where you can define the respective template code. Here you can enter the 'HTML code' or plain text.

  • You can also use the default template. If you want to use the default template, click Use Default Template. The default template will be fetched in the text box.
    This template is a Razor Template, which can be easily customizable as per your merchandising requirements..
    • Note:
      • You can also edit the 'Default Template' as per your requirement.
      • The information about the Customer, Order, Product, site etc… will be retrieved through respective parameters (Placeholders) that are used in this template. You can use only valid predefined parameters (Placeholders), that are created by us while creating/customizing the template.


Send email to Vendor:

Email Templates

  • To send an email to Vendor, select the Send email to Vendor checkbox.
  • Enter the subject of the mail in the Mail Subject text box.


Defining/Customizing Template:

  • You can find a large text box here, where you can define the respective template code. Here you can enter the 'HTML code' or plain text.

  • You can also use the default template. If you want to use the default template, click Use Default Template. The default template will be fetched in the text box.
    This template is a Razor Template, which can be easily customizable as per your merchandising requirements.
    • Note:
      • You can also edit the 'Default Template' as per your requirement.
      • The information about the Customer, Order, Product, site etc… will be retrieved through respective parameters (Placeholders) that are used in this template. You can use only valid predefined parameters (Placeholders), that are created by us while creating/customizing the template.
  • To save the configuration, click Save. The email template will be saved and you will be displayed a relevant success message.


Email Templates

  • To navigate to the Mail Manager page, click the Clicking Here link of the success message.
  • You can also navigate to the Home Page by clicking the Home Page link of the success message.

Learn More:


learnmore2.jpg
The email template mentioned in the Send mail to end user section of the Send Order Invoice template will also be used while sending automated mail to end-user after clicking the Send Mail button on the 'Order Details' page of any Payment Pending Order.
Pl refer: Send Mail to User