Prerequisite:
- You can configure 'Zendesk App' in Martjack Control Panel only after installing 'Zendesk' App in your Martjack Control Panel through Apps » App Store Module. You can view Zendesk tab under Apps module only when you have installed 'Zendesk' App in your Martjack Control Panel.
Please refer: App Store - You also should have an account with Zendesk
Steps by Step Procedure:
- Install 'Zendesk App' in your Martjack Control Panel
- Contact with Zendesk and create an account with Zendesk
- Configure 'Zendesk App' in your Martjack Control Panel
- Create Custom Fields in Zendesk (Optional) to fetch the relevant information from your Martjack account data and display them along with the 'Ticket Details' in Zendesk.
For example: Displaying 'Order Number' related to Ticket (if any) - Configure 'Martjack App' in Zendesk (Optional) to fetch the relevant information from your Martjack account data and display that along with the 'Ticket Details' in Zendesk.
For example: Displaying 'Order Details, Shipping Address,Billing Address', etc… related to Ticket (if any). - Create, view and manage Tickets from Martjack Control Panel
- Access to Zendesk Account through Martjack Control Panel
- Close Solved Tickets
Let's learn how to perform the following activities through 'Zendesk' module: