• This interface facilitates you in downloading the report against the orders that are returned, through filtering criteria such as date range, type of return - i.e. Customer return or RTO/logistic return and so on.

  • These reports give the comprehensive information on returned orders and are very much useful while doing further analysis as per your business requirement.



How do I download a report against the returned orders of my store?


To generate the report against the returned orders of your store, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


Return Order Report

  • You will be navigated to the Dashboard page.


Return Order Report

  • Click the  Return Order Report icon. The Orders & Leads section will be displayed as shown in the figure.


Return Order Report

  • Click Reports and select Return Order Report. You will be navigated to the Reports > Return Order Report page.


Return Order Report

  • If you want to generate the report against logistics returns, select RTO Returns.
  • If you want to generate the report against customer returns, select Customer Returns.
  • Select the status of the return through the Report Status drop-down.
    • Note:
      • To generate the report against the 'return initiated' orders, select RTO Initiated from the Report Status drop-down.
      • To generate the report against the orders of which the returned products are received at your end, select Received from the Report Status drop-down.
      • To generate the report against the orders of which the products are lost (probably by logistic personnel), select Lost from the Report Status drop-down.
      • To generate the report against the orders that are closed (No refund will be given to the 'COD orders' and hence they will be closed), select Closed from the Report Status drop-down.
      • To generate the report against the orders for which the refund is completed, select Refund Processed from the Report Status drop-down.
  • Select the time period for which you want to generate report against the returned orders through the From Date and To Date 'date pickers'.
  • Click Download Report. A download task will be initiated with a task id.


Return Order Report

  • To view the progress of the task, click the here link or Task History as shown in the figure. You will be navigated to the Download Orders page.


Return Order Report

  • You can download the report in an Excel format by clicking the respective  Return Order Report icon under the Action column. You can also delete the downloaded task record (if required) by clicking its  Return Order Report icon under the Action column.