• The list of cancelled orders consists of the orders that are cancelled by you upon the request received by the customers. This list also contains the failed orders that are cancelled by payment gateway due to any reason.
    • For Example, the user has pressed the Back button of the browser in the payment gateway page, or the user has closed the browser in the payment gateway page and navigated again to your store and added an item to the cart, etc…

  • These orders can be listed out by the multiple filtering criteria that are provided through the Search Options.



How do I list out the 'cancelled orders'?


To list out the 'cancelled orders', do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 'Cancelled Orders'

  • You will be navigated to the Dashboard page.


 'Cancelled Orders'

  • Click the  'Cancelled Orders' icon. The Orders & Leads section will be displayed as shown in the figure.


 'Cancelled Orders'

  • Click Cancelled Orders. You will be navigated to the Cancelled Orders page.


 'Cancelled Orders'

  • You can list out the cancelled orders by selecting the required filtering criteria through the Search Options that are provided here.


Please refer the following actions that can be performed on the cancelled orders:

  • The following actions are explained in the 'Payment Pending Orders'. Hence, please refer the relevant topics in Payment Pending:
    • Filter the Orders to find out the required order(s):
    • Reorder:
    • Log Conversation & View Activity History:
    • Send mail to the customer:
    • Print Order Copy