To search the orders as per your search criteria, do the following:
- Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.
- You will be navigated to the Dashboard page.
- Click the
icon. The Orders & Leads section will be displayed as shown in the figure.
- Click Search Order. You will be navigated to the Search Order page.
- You can search the orders by the Store wise, Reference Number, Date wise, Order Status wise, and by Order No. You can list orders by different ways.
By Store wise:
- To search the orders by 'Store wise', select the required option from the Select Store drop-down.
- To search the orders of your own store, select My Store from the Select Store drop-down.
- To search the orders of your own store as well as the orders placed against your products at different connected marketplace channels, select All Orders from the Select Store drop-down.
By Order reference number:
- To search the orders by order reference number, enter the order reference number in the Reference Number text box.
By Order date wise:
- To search the orders as per the date of the order, select the Order Date from Date drop-down and select date range through From and To 'Date pickers'.
- To search the orders as per the date of shipping, select Ship Date from Date drop-down and select date range through From and To 'date pickers'.
- To search the orders as per date of return, select Return Date from Date drop-down and select date range through From and To 'date pickers'.
- To search the orders as per the date of delivery, select Delivered Date from Date drop-down and select date range through From and To 'date pickers'.
- To search the orders as per the date of dispatch, select Dispatch Date from Date drop-down and select date range through From and To 'date pickers'.
By Order status:
- To search the orders by 'Order Status', select the required status from Order Status drop-down. The available options are:
- All
- Cancelled
- Failed
- Pending
- Authorized
- Delivered
- Refund
- Replacements
- Returns
- Returns & Refunds
- Sales
- Shipped
- Stock Pending
- Waiting for Pickup
- Dispatched
- Dispatched and Delivered
By Order number:
- To search the orders by 'Order Number', enter the same in the Order No text box.
Listing orders in a required format:
- To list orders in a required format, select the respective option from the List Order drop-down. The available options are:
- Summary View: To view the orders in a summary view, select Summary View from the List Order drop-down.
- Sales Reconciliation: To view the orders with sales reconciliation i.e. orders for which the payment has been made, select Sales Reconciliation from the List Order drop-down.
- List all Info: To view the orders with complete details, select List All Info from the List Order drop-down.
Advanced Search Options:
- To search for some more search options, click the '
' icon of the Advanced Search Options section. You will be displayed the following additional search options:
- To search the orders by the first name of the end-user, enter the same in the First Name text box.
- To search the orders by the last name of the end-user, enter the same in the Last Name text box.
- To search the orders by the mobile or landline phone number of the end-user, enter the same in the Mobile/Phone text box.
- To search the orders by the email address of the end-user, enter the same in the Email ID text box.
- To search the orders placed by the guest users, select the Guest User checkbox.
- To search the orders against a specific category, click Choose, select the required category in the Select Category dialog box and click Submit.
- To search the orders against a specific brand, select the required brand from the Brand drop-down.
- To search the orders by the type of checkout used, select the same from the Checkout Type drop-down. All checkout options configured at your store will be displayed here. Example:
- All - Lists orders of all payment options
- Cheque - For Cheque or DD payout
- COD - For COD payout
- Discount Voucher - For payment through 'Discount Vouchers'
- EBS - For payment through EBS
- Gift Voucher - For payment through 'Gift Vouchers'
- Multiple PG - For multiple payments like Wallet, Discount voucher, Credit card etc… in a single order.
- OBT (Online Bank Transfer) - For online Bank Transfer payout
- PayPal - For payment through PayPal
- Prepaid - Reorder
- Store Payment - For payment made at store (Pickup at Store Orders)
- Wallet - For payment through Wallet amount i.e. the corresponding amount of 'Reward Points'
- To search the orders by 'SKU', enter the same in the Product SKU text box.
- To search the orders by 'discount voucher', enter the same in the Discount Voucher text box.
- To search the orders by a specific 'user group', select the required user group from the User Group drop-down.
- To search the orders by the range of order price, enter the starting price in the From text box and ending price in the To text box of Order Price section.
- To search the orders by the range of shipping cost, enter the starting price in the From text box and ending price in the To text box of Shipping Cost section.
- To search the orders through shipping service provider, select the respective provider name from the Courier Service drop-down.
- To search the orders through AWB number, enter the same in the AWB No text box.
- To search the orders through the 'source of order' (i.e. from where the order generated), select respective orders sources in Order Source section. The available options are:
- Store Front: For orders raised through your web store.
- Mobile: For orders raised through your mobile store
- Excel Upload: For orders raised through your control panel via Bulk Orders tab (i.e. 'bulk upload') of Create Order interface.
- Merchant Created: For Orders raised through your control panel via Single Order tab (i.e. 'individual order') of 'Create Order' interface.
- API: For orders created using API
- To list out the orders through your 'store locations', select required stock locations from the Location drop-down.
- To list out the orders through a specific range of scheduled delivery dates, select the respective dates & time from the Scheduled Delivery From Date, and Scheduled Delivery To Date 'date & time pickers'.
- Note: If you select a date, the orders pertaining to all delivery slots booked on that respective day (i.e. the day of selected date) will be listed.
- To list out the orders by the order sub status, select the required sub status from the Order Sub Status drop-down.
- To search the orders by the 'name of the Seller (i.e. 'non-dropship seller', select the same from the Seller drop-down.
- To search the orders by the person who has raised the order i.e. either by end-user or by any 'Store Operator', select the same from the Order Raised by drop-down.
- Note: To search the orders raised by end-user, select Store Front from the Order Raised by drop-down.
- To search the orders raised by a store operator, select the name of the store operator from the Order Raised by drop-down.
- To search the orders raised by both end-users and store operators, select All from the Order Raised by drop-down.
- To search the orders which are on hold, select True from the Hold drop-down.
- To search the orders which are not on hold, select False from the Hold drop-down.
- To search the orders by the status of the mapped picklist, select the required picklist status from the Picklist Status drop-down.
- To search the orders allocated to a specific store, select the required store from the Order placed from store drop-down.
- To search the orders by the status of the order item, select the required status from the Item Status drop-down.
- To search the orders by the currency used for placing the orders, select the required currencies from the Currency section.
By marketplace channel:
- To search your orders placed at specific marketplace channel(s), select the required channels from the Channel drop-down.
- Note: The 'Channel' drop-down will be displayed only when you are connected with some marketplace channels through 'Sellerworx'.
- To search the order by the order id of a marketplace channel, enter the order id in the Channel order id text box.
- After selecting the required search criteria, click Search. You will be displayed available orders (if any) as per your search criteria.
