• The orders of your store as well as the orders placed against your products at different connected marketplace channels (i.e. connected through the Sellerworx) can be searched with different search criteria that are provided here.

  • For every combination of search, an associated list of orders that match the search criteria will appear. Once you have this list, you may carry out multiple actions that are permitted here.


To search the orders as per your search criteria, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Search Order

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 'Payment Pending Orders'

  • Click Search Order. You will be navigated to the Search Order page.


 Search Order

  • You can search the orders by the Store wise, Reference Number, Date wise, Order Status wise, and by Order No. You can list orders by different ways.


By Store wise:

  • To search the orders by 'Store wise', select the required option from the Select Store drop-down.
    • To search the orders of your own store, select My Store from the Select Store drop-down.
    • To search the orders of your own store as well as the orders placed against your products at different connected marketplace channels, select All Orders from the Select Store drop-down.


By Order reference number:

  • To search the orders by order reference number, enter the order reference number in the Reference Number text box.


By Order date wise:

  • To search the orders as per the date of the order, select the Order Date from Date drop-down and select date range through From and To 'Date pickers'.
  • To search the orders as per the date of shipping, select Ship Date from Date drop-down and select date range through From and To 'date pickers'.
  • To search the orders as per date of return, select Return Date from Date drop-down and select date range through From and To 'date pickers'.
  • To search the orders as per the date of delivery, select Delivered Date from Date drop-down and select date range through From and To 'date pickers'.
  • To search the orders as per the date of dispatch, select Dispatch Date from Date drop-down and select date range through From and To 'date pickers'.


By Order status:

  • To search the orders by 'Order Status', select the required status from Order Status drop-down. The available options are:
    • All
    • Cancelled
    • Failed
    • Pending
    • Authorized
    • Delivered
    • Refund
    • Replacements
    • Returns
    • Returns & Refunds
    • Sales
    • Shipped
    • Stock Pending
    • Waiting for Pickup
    • Dispatched
    • Dispatched and Delivered


By Order number:

  • To search the orders by 'Order Number', enter the same in the Order No text box.


Listing orders in a required format:

  • To list orders in a required format, select the respective option from the List Order drop-down. The available options are:
    • Summary View: To view the orders in a summary view, select Summary View from the List Order drop-down.
    • Sales Reconciliation: To view the orders with sales reconciliation i.e. orders for which the payment has been made, select Sales Reconciliation from the List Order drop-down.
    • List all Info: To view the orders with complete details, select List All Info from the List Order drop-down.


Advanced Search Options:

  • To search for some more search options, click the ' Search Order' icon of the Advanced Search Options section. You will be displayed the following additional search options:


 Search Order

  • To search the orders by the first name of the end-user, enter the same in the First Name text box.
  • To search the orders by the last name of the end-user, enter the same in the Last Name text box.
  • To search the orders by the mobile or landline phone number of the end-user, enter the same in the Mobile/Phone text box.
  • To search the orders by the email address of the end-user, enter the same in the Email ID text box.
  • To search the orders placed by the guest users, select the Guest User checkbox.
  • To search the orders against a specific category, click Choose, select the required category in the Select Category dialog box and click Submit.
  • To search the orders against a specific brand, select the required brand from the Brand drop-down.
  • To search the orders by the type of checkout used, select the same from the Checkout Type drop-down. All checkout options configured at your store will be displayed here. Example:
    • All - Lists orders of all payment options
    • Cheque - For Cheque or DD payout
    • COD - For COD payout
    • Discount Voucher - For payment through 'Discount Vouchers'
    • EBS - For payment through EBS
    • Gift Voucher - For payment through 'Gift Vouchers'
    • Multiple PG - For multiple payments like Wallet, Discount voucher, Credit card etc… in a single order.
    • OBT (Online Bank Transfer) - For online Bank Transfer payout
    • PayPal - For payment through PayPal
    • Prepaid - Reorder
    • Store Payment - For payment made at store (Pickup at Store Orders)
    • Wallet - For payment through Wallet amount i.e. the corresponding amount of 'Reward Points'
  • To search the orders by 'SKU', enter the same in the Product SKU text box.
  • To search the orders by 'discount voucher', enter the same in the Discount Voucher text box.
  • To search the orders by a specific 'user group', select the required user group from the User Group drop-down.
  • To search the orders by the range of order price, enter the starting price in the From text box and ending price in the To text box of Order Price section.
  • To search the orders by the range of shipping cost, enter the starting price in the From text box and ending price in the To text box of Shipping Cost section.
  • To search the orders through shipping service provider, select the respective provider name from the Courier Service drop-down.
  • To search the orders through AWB number, enter the same in the AWB No text box.
  • To search the orders through the 'source of order' (i.e. from where the order generated), select respective orders sources in Order Source section. The available options are:
    • Store Front: For orders raised through your web store.
    • Mobile: For orders raised through your mobile store
    • Excel Upload: For orders raised through your control panel via Bulk Orders tab (i.e. 'bulk upload') of Create Order interface.
    • Merchant Created: For Orders raised through your control panel via Single Order tab (i.e. 'individual order') of 'Create Order' interface.
    • API: For orders created using API
  • To list out the orders through your 'store locations', select required stock locations from the Location drop-down.
  • To list out the orders through a specific range of scheduled delivery dates, select the respective dates & time from the Scheduled Delivery From Date, and Scheduled Delivery To Date 'date & time pickers'.
    • Note: If you select a date, the orders pertaining to all delivery slots booked on that respective day (i.e. the day of selected date) will be listed.
  • To list out the orders by the order sub status, select the required sub status from the Order Sub Status drop-down.
  • To search the orders by the 'name of the Seller (i.e. 'non-dropship seller', select the same from the Seller drop-down.
  • To search the orders by the person who has raised the order i.e. either by end-user or by any 'Store Operator', select the same from the Order Raised by drop-down.
    • Note: To search the orders raised by end-user, select Store Front from the Order Raised by drop-down.
    • To search the orders raised by a store operator, select the name of the store operator from the Order Raised by drop-down.
    • To search the orders raised by both end-users and store operators, select All from the Order Raised by drop-down.
  • To search the orders which are on hold, select True from the Hold drop-down.
  • To search the orders which are not on hold, select False from the Hold drop-down.
  • To search the orders by the status of the mapped picklist, select the required picklist status from the Picklist Status drop-down.
  • To search the orders allocated to a specific store, select the required store from the Order placed from store drop-down.
  • To search the orders by the status of the order item, select the required status from the Item Status drop-down.
  • To search the orders by the currency used for placing the orders, select the required currencies from the Currency section.


By marketplace channel:

  • To search your orders placed at specific marketplace channel(s), select the required channels from the Channel drop-down.
    • Note: The 'Channel' drop-down will be displayed only when you are connected with some marketplace channels through 'Sellerworx'.
  • To search the order by the order id of a marketplace channel, enter the order id in the Channel order id text box.
  • After selecting the required search criteria, click Search. You will be displayed available orders (if any) as per your search criteria.


 Search Order

  • Once the orders are listed as per your required criteria, you can do the other required actions as already explained in the 'Orders & Leads' section:
    • Example:
      • Print the searched order
      • Log conversation and view the activity history of a searched order
      • Generate an Excel report of searched orders
      • Print the order copies of multiple 'searched orders' in one go (Note: To print order copies of multiple searched orders in one go, select the required orders and click Print Invoice to Pdf)
      • Cancel an individual (single) searched order (i.e. through its Order Details page.)