• Orders which are delivered to customers are listed here. This list is formed by manually moving the orders from ‘Dispatched’ to ‘Delivered’ after receiving a delivery report from respective logistics service provider.

  • These orders can be listed out by multiple filtering criteria that are provided through the Search Options.

  • Once the Orders are delivered i.e. once the orders moved to delivered orders list, then the user will get relevant email if you have accordingly configured Order Delivered - My Customers (Pl refer: Order Delivered).


Now let's know the actions that can be performed on 'Delivered Orders':


Actions that can be performed on 'Delivered Orders':

  • a) The following actions are explained in the 'Payment Pending Orders'. Hence, please refer relevant topics in Payment Pending:
    • Filter the Orders to find out the required order(s):
    • Reorder:
    • Log Conversation & View Activity History:
    • Send mail to the customer:
    • Print Order Copy
  • b) The following actions are explained in the 'Authorized Orders'. Hence, please refer relevant topics in Authorized:
    • Generate and print invoice reports
    • Generate and print dispatch reports
    • Modify 'Courier Name' or 'AWB Number'
  • c) The following actions are explained in the 'Waiting for Pickup Orders'. Hence, please refer relevant topics in Waiting for Pickup:
    • Print invoice or dispatch note of the required shipments
  • d) The following actions are unique for the 'Delivered Orders' and hence explained in the following paragraphs:
    • 1) Initiate refund or replacement/exchange of the delivered orders
      OR
      Reverse Ship the Delivered Orders to Returns - Customer Return
  • After order delivered to the customer, customer may want to return all or some product(s) in case of some issues.

  • Here the customer may want refund or replacement/exchange. In such cases, you can return the required products of that order through the 'Order Details' page of that order using the 'Refund or Replacement' button.

  • Then the respective shipments will be listed under the 'Returns > Customer Return' page under the 'Return Initiated' Tab.



1. How do I initiate the refund or replacement/exchange of the delivered orders?


To initiate the refund or replacement/exchange of the delivered orders, do the following:

  • Log in to 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Delivered

  • You will be navigated to the Dashboard page.


 Delivered

  • Click the  Delivered icon. The Orders & Leads section will be displayed as shown in the figure.


 Delivered

  • Click Delivered. You will be navigated to the Delivered Orders page.


 Delivered

  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click Search Options.
  • To know how to use the filtering options, please refer: 'Filter the Orders to find out the required order(s)' in Payment Pending
  • The respective orders will be listed (if any) as per selected search criteria.


 Delivered

  • Click the 'Order Id' of required order that you want to reverse ship. You will be navigated to 'Order Details' page of that order.


 Delivered

  • Select required products that the customer want to return and click the Refund or Replacement button. You will be displayed an Initiate Return dialog box.


 Delivered

  • Select the reason for the return against each product from the Reason drop-down.
  • Select the return action (i.e. Refund, Replacement or Exchange) to be taken against each product from the Action drop-down.
    • If the action is Refund, the Payment Type section will be displayed.


 Delivered

  • Select the type of return payment (i.e. NEFT, Cheque/DD, Credit Card, or eVoucher) from the Payment Type drop-down. The corresponding text boxes will be displayed as per selected payment type (Note: except for 'eVoucher') for entering relevant payment details. Enter the relevant details in the respective text boxes.
  • Enter the return comments (if any) in the Comments text box (optional)
    • Note: These comments can be viewed by clicking the 'Return Request Id' under the Return Initiated tab in the Returns> Customer Return page.
  • Click Select Address. The following section will be displayed.


 Delivered

  • By default the Merchant Pickup option is selected, where the User's Shipping Address is mentioned and it can be modified.
  • To verify the reverse shipment serviceability at the delivery address, enter the Pincode of the delivery address in the Check Availability at text box and click Check.
  • If you don't offer reverse pickup, select the Self-ship radio button. In this case, the user has to reverse ship the returned items to you by self-shipping.
  • Click Initiate Return Request. The dialog box will be closed and the respective shipments will be moved to the Returns > Customer Return module under the Return Initiated tab.
  • You will be displayed a relevant success message.


 Delivered