• This interface facilitates you to view, download, and process the pending refund requests in bulk quantity and view the completed refund requests.

  • The 'Auto Refunds' tab will only be displayed in the Returns > Refunds page page if the 'Enable Amount Auto Refund' checkbox is selected for the respective payment gateway(s) such as Payu, ValuAccess, Razorpay, Worldpay, GetSimpl, etc…

  • The ‘Auto Refunds’ tab consists of pending orders (if any) for which the 'auto refund' is initiated. The authorized canceled orders for which the refund is initiated will also be listed here provided the 'auto refund' facility is activated for the respective Payment Gateways.

  • You can download the ‘pending refund requests’ of both the 'Customer' and 'Logistic' returns through the 'Download Refunds' tab using multiple search criteria. The authorized canceled orders for which the refund is initiated can also be downloaded here.

  • The orders from the 'Download Refunds' can be downloaded in an Excel format through the 'Actions' column and the updated Excel can be uploaded through the ‘Processed Refunds’ tab.

  • The respective ‘Request Ids’ will be moved to the ‘Completed Refunds’ tab if the complete data is uploaded successfully. In the case of any rows failed to upload, the total Excel will not be uploaded and you need to update the respective information after reviewing the error logs and upload the Excel again.

How do I view and process the auto refunds?


To view and process the auto refunds, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Refunds

  • You will be navigated to the Dashboard page.


 Refunds

  • Click the  Refunds icon. The Orders & Leads section will be displayed as shown in the figure.


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  • Click Returns and select Refunds. You will be navigated to the Returns > Refunds page.


 Refunds

  • There are four tabs here, namely - Auto Refunds, Download Refunds, Processed Refunds, and Completed refunds
  • By default, the Auto Refunds tab will be opened and it displays the pending orders (if any) for which the 'auto refund' is initiated. The authorized canceled orders for which the refund is initiated will also be listed here provided the 'auto refund' facility is activated for the respective Payment Gateways.
    • Note: The 'Auto Refunds' tab will only be displayed if the 'Enable Amount Auto Refund' checkbox is selected in the respective payment gateway(s) such as Payu, ValuAccess, Razorpay, Worldpay, GetSimpl, etc…
  • You can view the details of a particular refund. To view the details of a particular refund, click the respective Return Request ID. You will be displayed a Return Request Details popup.


 Refunds

  • You can find the following details in the popup:
    • Return Request ID
    • Confirmed Refund Amount
    • Return item details
    • Payments against which Refund is Initiated
  • Select the return request ids (order ids) to be auto refunded and click Refund. The auto refund will be completed and you will be displayed a relevant success message.


 Refunds

  • The respective refund request ids will be moved to the Completed Refunds tab.

How do I view and download the pending refund requests?


To view and download the pending refund requests, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Refunds

  • You will be navigated to the Dashboard page.


 Refunds

  • Click the  Refunds icon. The Orders & Leads section will be displayed as shown in the figure.


 Refunds

  • Click Returns and select Refunds. You will be navigated to the Returns > Refunds page.


 Refunds

  • There are four tabs here, namely - Auto Refunds, Download Refunds, Processed Refunds, and Completed refunds
  • By default, the Auto Refunds tab will be opened and it displays the pending orders (if any) for which the 'auto refund' is initiated. The authorized canceled orders for which the refund is initiated will also be listed here provided the 'auto refund' facility is activated for the respective Payment Gateways.
  • Click the Download Refunds tab. The following section will be displayed.


 Refunds

  • You can find multiple search options for searching the pending refund orders. You can use single or multiple options as per your requirement for searching the pending refund orders.
  • To search the pending refund orders through the opted mode of refund payment, select a suitable option from Payment Mode drop-down. The following options are available:
    • NEFT (NE) i.e. National Electronic Funds Transfer
    • Chk/DD (CD) i.e. Cheque/DD
    • Credit Card (CC) i.e. Credit Card
    • eVoucher (GV) i.e. Gift Voucher
  • To search the pending refund orders through refund request id, enter the same in the Refund Request Id text box.
  • To search the pending refund orders through a date range, select the 'from' and 'to' dates from the From Date and To Date 'date pickers'.
  • To search the pending refund orders through order number, enter the respective order number in the Order No text box.
  • Click Download. The download task will be updated under Import History section and the 'status', 'total rows' and 'downloaded rows' will be updated at run-time under respective columns.


 Refunds

  • To download the Excel, click the respective  Refunds icon under the Actions column. The RefundsDownload…xlsx file will be downloaded.
  • To open the Excel, double-click the same. The Excel will be displayed as shown in the figure:


 Refunds

  • To process the refund requests, you can fill the respective data and save the Excel. This Excel can be uploaded through Processed Refunds tab.

How do I bulk upload the processed refund requests?


To bulk upload the processed refund requests, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Refunds

  • You will be navigated to the Dashboard page.


 Refunds

  • Click the  Refunds icon. The Orders & Leads section will be displayed as shown in the figure.


 Refunds

  • Click Returns and select Refunds. You will be navigated to the Returns > Refunds page.


 Refunds

  • By default, the Auto Refunds tab will be opened and it displays the pending orders (if any) for which the 'auto refund' is initiated. The authorized canceled orders for which the refund is initiated will also be listed here provided the 'auto refund' facility is activated for the respective Payment Gateways.
    • Prerequisite: For bulk uploading the processed refund requests, you should have downloaded the pending refund requests (as discussed above) and processed the data.
  • Click the 'Processed Refunds' tab. The following section will be displayed.


 Refunds

  • You can upload the previously downloaded RefundsDownload…xlsx file after processing the data or you can download the default Excel format by clicking the Click Here link.
    • Note: When you click the Click Here link, the default Excel file RefundsData.xlsx file will be downloaded. You can fill the Excel with relevant data and upload it.
  • To upload the Excel, click Browse. An Open dialog box will be opened.


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  • Select the respective file, and click Open. The file will be selected and the dialog box will be closed. The name of the selected file will be displayed in the Upload a file text box.


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  • Click Upload. The data will be uploaded and the upload task will be updated under the Task History section. The 'upload status', 'total rows', 'updated rows', 'failed rows' (due to validations) and 'failed rows' (due to exceptions) will be updated in run-time under respective columns.


 Refunds

  • You can view the uploaded Excel file by clicking respective  Refunds icon under the Actions column.
  • You can delete a listed task from the Task History section (if required) by clicking the respective  Refunds icon under the Actions column.
  • In the case of any failures in uploding, you can find a  Refunds icon under the Actions column. Click the respective  Refunds icon, you will be navigated to the Returns > Error Logs Summary page.


 Refunds

  • You can find the error logs under the Error Logs section. Go through the messages and the suggestions. Update the Excel accordingly and upload it again.
  • When the Excel is completely updated without fail, the respective ‘Request Ids’ will be moved to the ‘Completed Refunds’ tab.

  • If even a single row of the Excel fails to upload, the total Excel will not be uploaded and you need to update the information after reviewing the error logs and upload the Excel again.

How can I view the completed refund requests?


To view the completed refund requests, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Refunds

  • You will be navigated to the Dashboard page.


 Refunds

  • Click the  Customer Return icon. The Orders & Leads section will be displayed as shown in the figure.


 Refunds

  • Click Returns and select Refunds. You will be navigated to the Returns > Refunds page.


 Refunds

  • By default, the Auto Refunds tab will be opened and it displays the pending orders (if any) for which the 'auto refund' is initiated.
    • Prerequisite: For viewing the completed refund requests, you should have downloaded the pending refund requests (as discussed above), processed the data, uploaded the Excel successfully without any failures. Or you would have completed some auto refunds.
  • Click the Completed Refunds tab. The following section will be displayed.


 Refunds

  • You can view completed refunds (if any) here. You can also expand each record and view the product information against return request id.
  • You can view the details of a particular refund. To view the details of a particular refund, click the respective Return Request ID. You will be displayed a Return Request Details popup.


 Refunds

  • You can find the following details in the popup:
    • Return Request ID
    • Confirmed Refund Amount
    • Return item details
    • Payments against which Refund is Initiated
    • Payments against which Refund is Processed