• Dispatched orders are the orders, which are handed over to respective logistic service providers.

  • These orders need to be moved manually to the ‘Delivered’ list after receiving the ‘Delivery Report’ from the logistics service provider.

  • The orders served by the ‘integrated API logistic services’ will be automatically moved to the ‘Delivered’ list as and when its status is updated by respective logistics.

  • If you are using the ‘integrated API logistic services’, the current status of the orders will be called through provider’s API, and the orders are accordingly listed under the ‘In Transit Orders’, and the ‘Out for Delivery Orders’ tabs.

  • In case of some issues with the shipments, such as the Payment not ready, customer out of station, Address/Contact details incorrect, house locked, Address not serviceable by the courier, rejected by customer, customer's number not reachable, customer has requested for change of address, and so on…, you can return those shipments to origin (RTO).

  • You can also bulk deliver the Orders (i.e. delivering orders in bulk quantity) through an excel by downloading the respective excel format.

  • These orders can be listed out by multiple filtering criteria that are provided through the Search Options.



Pickup Point Orders:

  • The orders which are collected by the end users at the nearest required pickup points are called 'Pickup point orders'.

  • The order flow of pickup point orders is same from the 'Authorized' to the 'Dispatched' module.

  • From the 'Dispatched' module, they will be moved to the 'Waiting for Collection' (i.e. Orders & Leads > Pickup at Store > Waiting for Collection) module through an API.

  • When the pickup point order is moved from the 'Dispatched' to the 'Waiting for Collection' module through an API, the Email/SMS of the Order Alert - Ready for Pickup at Store event will be triggered.
    Please Refer: Available Communication Events


Now let's know the actions that can be performed on 'Dispatched Orders':


Actions that can be performed on 'Dispatched Orders':

  • a) The following actions are explained in 'Payment Pending Orders'. Hence, please refer relevant topics in Payment Pending:
    • Filter the Orders to find out the required order(s):
    • Reorder:
    • Log Conversation & View Activity History:
    • Send mail to the customer:
    • Print Order Copy
  • b) The following actions are explained in the 'Authorized Orders'. Hence, please refer relevant topics in Authorized:
    • Generate and print invoice reports
    • Generate and print dispatch reports
    • Hold or unhold all or required products on an Order
    • Modify 'Courier Name' or 'AWB Number'
  • c) The following actions are unique for the 'Dispatched Orders' and hence explained in the following paragraphs:
    • 1) Move Orders from Dispatched to Delivered list
    • 2) Move Orders from 'Dispatched' to 'RTO' i.e. ‘Returns > RTO/Logistic Return’ Orders list
    • 3) Bulk Delivery of Orders or Bulk Order Delivery

1. How do I move the orders from 'Dispatched' to ‘Delivered’ list?

OR

How do I deliver my orders?


To move the orders from 'Dispatched' to ‘Delivered’ list or to deliver your orders, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Dispatched Orders

  • You will be navigated to the Dashboard page.


 Dispatched Orders

  • Click the  Dispatched Orders icon. The Orders & Leads section will be displayed as shown in the figure.


 Dispatched Orders

  • Click Dispatched. You will be navigated to the Dispatched Orders page.


 Dispatched Orders

  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click the Search Options, select the required search criteria and click GO.


 Dispatched Orders

  • Note:
    • To know how to use the filtering options, please refer: 'Filter the Orders to find out the required order(s)' in Payment Pending
    • You can also find the additional filtering options here such as Dispatch Date FromTo and Courier which are used for filtering the orders through dispatch date range and logistic service provider respectively.
  • The respective orders will be listed (if any) as per selected search criteria.


 Dispatched Orders

  • Select the corresponding checkboxes of the orders that you want to move to the ‘Delivered Orders' list.
    • Note: To select all the orders, select the checkbox that is in the Header section.
  • After selecting the respective orders, click the Deliver button. You will be displayed a Delivered Orders dialog box.


 Dispatched Orders

  • The Shipment ID(s) will be auto-created.
  • Select the delivered date and time from the Delivered Date 'Date & Time selectors'.
  • Enter the name of the person that has received the ordered product(s) in the Received By text box.
  • Enter the delivery comments (if any) in the Comments text box.
  • To display these comments to end-user, select the 'Show the comments to end user checkbox.
    • Note: If this checkbox is selected, these 'Comments' will be visible to end-user in the 'My Account' section of your Storefront under the 'My Orders' tab in the User Log section after clicking respective Order ID.
  • Click Submit. The dialog box will be closed and you will be displayed a relevant success message.


 Dispatched Orders


2. How do I move the orders from 'Dispatched' to 'RTO' i.e.‘Returns > RTO/Logistic Return’ Orders list?

OR

How do I return the dispatched orders to origin in case of logistic returns?

  • In the case of some shipment issues, such as the Payment not ready, customer out of station, Address/Contact details incorrect, house locked, Address not serviceable by the courier, rejected by customer, and so on…, you can return those shipments to origin (RTO) i.e. Returns > RTO/Logistic Returns.


To move the orders from 'Dispatched' to ‘Returns > RTO/Logistic Returns’ list, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Dispatched Orders

  • You will be navigated to the Dashboard page.


 Dispatched Orders

  • Click the  Dispatched Orders icon. The Orders & Leads section will be displayed as shown in the figure.


 Dispatched Orders

  • Click Dispatched. You will be navigated to the Dispatched Orders page.


 Dispatched Orders

  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click Search Options, select the required search criteria and click GO.


 Dispatched Orders

  • Note:
    • To know how to use the filtering options, please refer: 'Filter the Orders to find out the required order(s)' in Payment Pending
    • You can also find additional filtering options here such as Dispatch Date FromTo and Courier which are used for filtering the orders through dispatch date range and logistic service provider respectively.
  • The respective orders will be listed (if any) as per selected search criteria.


 Dispatched Orders

  • Select the corresponding checkboxes of the orders that you want to move to ‘Returns > RTO/Logistic Returns’ list.
    • Note: To select all the orders, select the checkbox that is in the Header section.
  • After selecting the respective orders, click the RTO button. You will be displayed a RTO dialog box.


 Dispatched Orders

  • The Shipment ID(s) will be automatically fetched to the Shipment ID text box.
  • Select the suitable reason for moving the respective shipments to RTO list from the Reason drop-down.
  • Enter the return comments (if any) in the Comments text box.
  • Click Submit. The dialog box will be closed and you will be displayed a relevant success message. The respective shipment(s) will be moved to the ‘Returns > RTO/Logistic Returns' list.


 Dispatched Orders

  • Note: You can configure an email and SMS when any shipment is moved from the Dispatched orders to RTO.

——————————————————————————————————————————

3. How do I deliver my orders in bulk?

OR

How do I move Orders from 'Dispatched' to ‘Delivered’ list in bulk quantity?

OR

How do I bulk deliver my orders?

  • After receiving the delivery report from the respective courier service, you can bulk deliver your orders through the relevant Excel sheet as explained here.

  • You can also deliver the required orders (i.e. without using respective Excel sheet) by selecting those orders and clicking the Deliver button.
    Please Refer: Move Orders from Dispatched to Delivered

  • Once the Orders are delivered, then the user will get relevant email if you have accordingly configured Order Delivered - My Customers (Pl refer: Order Delivered).


To bulk deliver your Orders (i.e. Dispatched Orders), do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Dispatched Orders

  • You will be navigated to the Dashboard page.


 Dispatched Orders

  • Click the  Dispatched Orders icon. The Orders & Leads section will be displayed as shown in the figure.


 Dispatched Orders

  • Click Dispatched. You will be navigated to the Dispatched Orders page.


 Dispatched Orders

  • Navigate to the 'Bulk upload to Deliver Orders' section.


 Dispatched Orders

  • You need to download the Excel format first. To download the Excel format, click Download Format. The DeliverOrders.xlsx file will be downloaded. To open that file, double-click on it. The file will be opened as shown in the figure.


 Dispatched Orders

  • Enter the order details (as per the format) in respective cells and save the file in a suitable location.
    • Note: Fields that are marked with '*' are mandatory.
  • To upload the DeliverOrders.xlsx, click Choose. You will be displayed a File Upload dialog box.


 Dispatched Orders

  • Select the DeliverOrders.xlsx file from the stored location and click Open. The dialog box will be closed and the name of the selected file will be displayed in the Select File text box.


 Dispatched Orders

  • Click Upload. The respective orders will be delivered and you will be displayed a relevant success message.


 Dispatched Orders


4. Export Bulk Deliver (Bulk Deliver the Dispatched Orders):

  • Note: You can export the data of the required dispatched orders to an Excel file for moving the selected dispatched orders to the delivered orders list in a bulk quantity.
  • To export the data of the required waiting for pickup orders to an Excel file, do the following:
  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Dispatched Orders

  • You will be navigated to the Dashboard page.


 Dispatched Orders

  • Click the  Dispatched Orders icon. The Orders & Leads section will be displayed as shown in the figure.


 Dispatched Orders

  • Click Dispatched. You will be navigated to the Dispatched Orders page.


 Dispatched Orders

  • Select the required dispatched orders that are to be moved to the delivered orders list and click Export Bulk Deliver. The BulkDeliver.xlsx file will be downloaded with the data of selected dispatched orders.
    • Note: If you have a large number of orders, you can filter the orders through the Search Options to find out the required orders.


 Dispatched Orders

  • The data of the selected waiting for pickup orders is already captured in the BulkDeliver.xlsx. However, you can update the necessary details as per your requirement.
  • To move the selected dispatched orders to the delivered orders list, you need to uploads the BulkDeliver.xlsx file through Orders & Leads > Bulk Operations
  • Note: Once, the BulkDeliver.xlsx is uploaded, the orders with the valid details will be moved to the delivered orders list and the respective users will be notified through the emails if you have configured the Order Delivered mail template.