• These Orders are moved here from the Authorized orders list by booking the shipment with relevant shipping details.

    • Note: If you are using the Picklists module, then the shipments booked through the 'Book Shipment' module will be listed here.

  • These orders are waiting for the respective shipping service providers for pickup.

  • After the products are picked up by those shipping service providers, these orders need to be manually moved to the 'Dispatched' orders list through 'Dispatch' button.

    • Note: You can also bulk dispatch the Orders (i.e. dispatching orders in bulk quantity) through an excel by downloading the data of required orders, updating the necessary information and uploading the respective excel format.

  • These orders can be listed out by multiple filtering criteria that are provided through Search Options.




Now let's know the actions that can be performed on 'Waiting for Pickup Orders':


Actions that can be performed on the 'Waiting for Pickup Orders':

  • a) The following actions are explained in the 'Payment Pending Orders'. Hence, please refer relevant topics in the Payment Pending:
    • Filter the Orders to find out the required order(s):
    • Reorder:
    • Log Conversation & View Activity History:
    • Send mail to the customer:
    • Print Order Copy:
  • b) The following actions are explained in the 'Authorized Orders'. Hence, please refer relevant topics in the Authorized:
    • Generate and print an invoice of partially shipped orders
    • Generate and print dispatch reports of partially shipped orders
    • Hold or unhold all or required products on an Order
    • Modify 'Courier Name' or 'AWB Number'
  • c) The following actions are unique for the Waiting for Pickup orders, and hence explained in the following paragraphs:
    • 1. Move the 'Waiting for Pickup' orders to ‘Dispatched’ list or dispatch waiting for pickup orders
    • 2. Move the 'Waiting for Pickup' to ‘Dispatched’ list in the bulk quantity or dispatch waiting for pickup orders in bulk quantity
    • 3. Cancel the shipment, Cancel the Order and Refund (Checkout - Other than COD)
    • 4. Print invoice or dispatch note of required orders

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1. How do I move the 'Waiting for Pickup' orders to ‘Dispatched’ list?

OR

How do I dispatch a 'Waiting for Pickup' order?


To move the 'Waiting for Pickup' orders to ‘Dispatched’ list or to dispatch a Waiting for Pickup order, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Waiting for Pickup Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Waiting for Pickup. You will be navigated to the Waiting for Pickup Orders page.


 Waiting for Pickup Orders

  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click Search Options, select the required search criteria and click GO.
  • The respective orders will be listed (if any) as per selected search criteria.


 Waiting for Pickup Orders

  • Select the corresponding checkboxes of the orders that you want to move to the ‘Dispatched Orders' list.
    • Note: To select all the orders, select the checkbox that is in the Header section.
  • After selecting the respective orders, click Dispatch. The respective orders will be dispatched and you will be displayed a relevant success message.


 Waiting for Pickup Orders


2. How do I dispatch 'Waiting for Pickup orders' in bulk quantity?

(OR)

How do I move the 'Waiting for Pickup orders' to ‘Dispatched’ list in bulk quantity?


To dispatch 'Waiting for Pickup orders' in bulk quantity or to move the 'Waiting for Pickup orders' to ‘Dispatched’ list in bulk quantity, do the following:
To dispatch orders (i.e. 'Waiting for Pickup' orders) in bulk quantity or to move Orders from 'Waiting for Pickup' to ‘Dispatched’ list in bulk quantity, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Waiting for Pickup Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Waiting for Pickup. You will be navigated to the Waiting for Pickup Orders page.


 Waiting for Pickup Orders

  • Navigate to the Bulk upload to Dispatch Orders section.


 Waiting for Pickup Orders

  • To download order data in the specified Excel format, click the Download Format button in the Bulk upload to Dispatch Orders section. The Download Excel dialog box will be displayed as shown below.


 Waiting for Pickup Orders

  • If some more orders are to be downloaded, you need to download them in the batches of allowed quantity. You can repeat till all the products are downloaded and compile all the products in a single excel later.
  • Select the range of products to be downloaded from the Select Download Range drop-down and click Download. Then the DispatchOrders.xlsx file will be downloaded for the selected range of products. Double click on the DispatchOrders.xlsx file and it will be displayed as shown in the figure.


 Waiting for Pickup Orders

  • Verify the 'Order & Shipment details' and enter the Date of dispatch in the DD-MMM-YYYY format.
  • Now save the file in a suitable location.
  • Click Choose in the Bulk upload to Dispatch Orders section. You will be displayed a File Upload dialog box.


 Waiting for Pickup Orders

  • Select the updated DispatchOrders.xlsx file from the saved location and click Open. The dialog box will be closed and the filename of the selected file will be displayed beside the Choose button.


 Waiting for Pickup Orders

  • Click Upload. The DispatchOrders.xlsx file will be uploaded and the respective orders will be dispatched i.e. they will be moved to the Dispatched Orders list. You will be displayed a relevant success message.


 Waiting for Pickup Orders


3. How do I initiate the refund for a waiting for pickup order of online payment?

  • To initiate the refund for a waiting for pickup order of an online payment, you need to:
    • Cancel the shipment(s)
    • Cancel the complete order or required products of the order
    • Initiate the refund


To refund a waiting for pickup order, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Waiting for Pickup Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Waiting for Pickup. You will be navigated to the Waiting for Pickup Orders page.


 Waiting for Pickup Orders

  • You can further filter these Orders (if required) through the multiple options that are provided here. To filter the orders, click Search Options, select the required search criteria and click GO.
  • The respective orders will be listed (if any) as per the selected search criteria.


 Waiting for Pickup Orders

  • Click the corresponding Order ID (this is a link) that is having the 'Online Payment' that you want to cancel and refund. This will open the Order Details page of the selected order.


 Waiting for Pickup Orders

  • Navigate to the Shipments section.


 Waiting for Pickup Orders

  • Click the  Waiting for Pickup Orders icon of the shipment that you want to delete. You will be asked for confirmation through a dialog box.


 Waiting for Pickup Orders

  • Click OK. The shipment will be deleted and the dialog box will be closed.
  • Similarly, cancel other shipments (if any and if required).
  • Now you can cancel those products to process the refunds.


 Waiting for Pickup Orders

  • Select the required products to be refunded and click Cancel Order. The Cancel Order dialog box will be displayed.


 Waiting for Pickup Orders

  • Edit the quantity to be canceled and refunded through the Qty text box.
  • Select the reason for cancellation from the Reason drop-down. (Mandatory)
  • Enter the comments for cancellation in the Cancel Comments text box. (Mandatory)
  • To display these comments to end-user, select the 'Show the Comments to end user' text box.
    • Note:
      • If this checkbox is selected, the 'cancel comments' will be visible to end-user in the 'My Account' section (Storefront) under the 'My Orders' tab in the User Log section after clicking respective 'Order ID' or VIEW DETAILS button.
      • However in the control panel, the 'cancel comments' will be displayed in the Activity History section under the User tab of respective 'order details page' irrespective of the selection of this checkbox.
  • To initiate the refund, select Initiate Refund Process checkbox. Then the following section will be opened.
    • Note: The Initiate Refund Process checkbox will be displayed exclusively for the online payments. For offline payments such as 'COD', it will not be displayed.


 Waiting for Pickup Orders

  • Select a suitable payment type (For example, NEFT) from Payment Type drop-down. The corresponding text boxes as per the selected payment type will be displayed. (For example, for NEFT - 'Account Number', 'IFSC Code' and 'Bank Name' text boxes will be displayed). Enter the relevant information in the relevant text boxes.
  • To include the shipping cost (if required) in the refund amount, select the Include Shipping Amount text box.
  • To cancel the order and process the refund, click Cancel Order. This will ask confirmation for deletion through a dialog box.


 Waiting for Pickup Orders

  • The status of the canceled product(s) will be updated accordingly and the status of the order will be changed accordingly.


 Waiting for Pickup Orders


4. How do I print invoice or dispatch note of the required shipments?

  • Note: You can print the invoices for the selected shipments in one go through this interface. However, if you want to print the invoices one-by-one, you can do it through the respective order details page.
    • Please refer: 'How do I generate and print the invoice of partially shipped orders?' in the Authorized module.


To print invoice or dispatch note of the required shipments, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Waiting for Pickup Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Waiting for Pickup. You will be navigated to the Waiting for Pickup Orders page.


 Waiting for Pickup Orders

  • You can further filter these shipments (if required) through the multiple options that are provided here. To filter the shipments, click Search Options, select the required criteria and click GO.
    • Note: To know how to use the filtering options, please refer: 'Filter the orders to find out the required order(s)' in Payment Pending


 Waiting for Pickup Orders

  • The respective shipments will be listed (if any) as per the selected search criteria.


 Waiting for Pickup Orders

  • Select the required shipments and click Print drop-down. You will be displayed the print options.
  • To print the invoice of the selected shipment(s), click Print Invoice. Then the invoice of the selected order(s) will be generated in a pdf format and displayed on the screen. You can print the invoice using the available printing options. The invoice will be downloaded and it will be displayed as shown in the following screenshot.


You can find the invoice as mentioned in the following screenshot:


 Waiting for Pickup Orders

  • For a quick reference, the different elements displayed on the invoice are explained below:
    • 1. Order No: It represents the order id for which the invoice is generated.
    • 2. Invoice Date: It's the shipment created date
    • 3. GSTIN No.: The GSTIN No' of the order allocated store will be fetched here.
    • 4. The store details of the order allocated store will be fetched here.
    • 5. The 'State Code' of the order allocated store will be fetched here.
    • 6. The billing details of the customer will be fetched here.
    • 7. The shipping details of the customer will be fetched here.
    • 8. Invoice No. for Taxable Items: It's the invoice number for taxable items as per the defined document series (Please refer: Document Series Generator). If some nontaxable items are there, you can find a separate invoice number for the nontaxable items.
    • 9. Displays the SKU and title in the case of a base product. Displays SKU, title, variant property & variant value in the case of a variant product.
    • 10. HSN code: The HSN code is the 'Harmonized System Nomenclature code number' and it's required for the GST. The 'HSN code' can be shown under each item level in the order invoice and tax reports.
    • 11. Qty: It's the shipment quantity of the item.
    • 12. Unit/UQC: It's the unit of measurement (UOM) and captured from the product's additional information section.
    • 13. MRP: It's the maximum retail price of the item.
    • 14. Rate per Item: It's the web price of the item.
    • 15. Total Item Value: It is equal to the 'Qty' * 'Rate per Item'.
    • 16. Discount: It's the cart promotion discount or catalog promotion discount or cart + catalog promotion discount as defined by the merchants. It indicates the rate of SGST on the ordered item (in percentage)
    • 17. Total Order Value: It is equal to 'Total Item Value' - 'Discount'
    • SGST: State Goods & Service Tax
      • 18. Rate: It indicates the rate of SGST on the ordered item (in percentage)
      • 19. Amt: It is calculated on the 'total order value' at the rate of 'SGST'
    • CGST: Central Goods & Service Tax
      • 20. Rate: It indicates the rate of CGST on the ordered item (in percentage)
      • 21. Amt: It is calculated on the 'total order value' at the rate of 'CGST'
    • CESS: GST cess is a compensation to State
      • 22. Rate: It indicates the rate of CESS on the ordered item (in percentage)
      • 23. Amt: It is calculated on the 'total order value' at the rate of 'CESS'
    • Note:
      • Similarly, the 'IGST' (Intra-State Goods & Service Tax ) also calculated wherever applicable.
      • The applicable tax details of 'SGST', 'CGST', 'IGST', and 'Cess' will be displayed in the invoice and in the tax reports dynamically.
    • 24. Total Value: It is equal to 'Total Order Value' - 'SGST' - 'CGST' - 'IGST' - 'CESS' when the web prices are exclusive of taxes.
      • Note: If the web prices are inclusive of taxes, the 'Total Order Value' = 'Total Value'.
    • 25. Shipping Charges: These are the total shipping charges for the shipment items
    • 26. Total Invoice Amount(In Figure): It is equal to 'Total Value' - 'Shipping Charges' in figures.
    • 27. Total Invoice Amount(In Words): It is equal to 'Total Value' - 'Shipping Charges' in words.
    • 28. Invoice No. for Bill of Supply Items: It's the invoice number for the nontaxable items as per the defined document series (Please refer: Document Series Generator).
    • 29. Total Value: In the case of nontaxable items, the 'Total Value' = 'Total Order Value'
      • Note: The rest of the fields in the 'Invoice No. for Bill of Supply Items' section are similar to the 'Invoice No for Taxable Items' section.
  • Similarly, to print dispatch note of the selected order(s), click Print Dispatch Note. Then the dispatch note of the selected order(s) will be generated in a pdf format and displayed on the screen. You can print the dispatch note using the available printing options.
  • If you want to print both the invoice and dispatch note of the selected order(s), click Print Both. Then the invoice and dispatch note of the selected order(s) will be generated in a pdf format and displayed on the screen. You can print the invoice and dispatch note using the available printing options.

———————————————————————————————————————-

Packing Summary:

5. How do I export the waiting for pickup orders to Excel?


To export the waiting for pickup orders to Excel, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Waiting for Pickup Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Waiting for Pickup. You will be navigated to the Waiting for Pickup Orders page.


 Waiting for Pickup Orders

  • Click Export to Excel. The Download Excel dialog box will be opened.


 Waiting for Pickup Orders

  • If the number of records is more, you need to download the orders in a sequential manner through the predefined ranges. Select the range of records to be downloaded from the Select Download Range drop-down and click Download. The Download Excel dialog box will be closed and the Shipped.xlsx file will be downloaded. Repeat downloading the records for all the ranges in multiple Excels, and append all the records into a single Excel.
    • Example: 1-1000 Records, 1001-2000 Records, 2001-3000 Records, and so on.
  • Double click the Opening Shipped.xlsx. It will be displayed as shown in the following figure.


 Waiting for Pickup Orders

  • Note: The following columns are added recently in the Shipped.xlsx to capture the Packing Summary:
    • Shipping Country
    • Shipping State
    • Shipping City
    • Shipping Address 1
    • Shipping Address 2
    • Packing Box Type and
    • Packing Box Code

———————————————————————————————————————-

6. Export Bulk Dispatch (Bulk Dispatch the Waiting for Pickup Orders):

  • Note: You can export the data of the required waiting for pickup orders to an Excel file for moving the selected waiting for pickup orders to the dispatched orders list in a bulk quantity.
  • To export the data of the required waiting for pickup orders to an Excel file, do the following:
  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 'Payment Pending Orders'

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 'Payment Pending Orders'

  • Click Waiting for Pickup. You will be navigated to the Waiting for Pickup Orders page.


 'Payment Pending Orders'

  • Select the required waiting for pickup orders that are to be moved to the dispatched orders list and click Export Bulk Dispatch. The BulkDispatch.xlsx file will be downloaded with the data of selected waiting for pickup orders.
    • Note: If you have a large number of orders, you can filter the orders through Search Options to find out the required orders.


 'Payment Pending Orders'

  • The data of the selected waiting for pickup orders is already captured in the BulkDispatch.xlsx. However, you can update the necessary details as per your requirement.
  • To move the selected waiting for pickup orders to the dispatched orders list, you need to uploads the BulkDispatch.xlsx file through Orders & Leads > Bulk Operations
  • Note: Once, the BulkDispatch.xlsx is uploaded, the orders with the valid details will be moved to the dispatched orders list and the respective users will be notified through the emails if you have configured the Dispatched - Home Delivery mail template.