• Orders that are having sufficient stock levels are listed here automatically after successful payment transaction through ‘Credit or Debit Card/ Net Banking or after placing COD’ orders.

  • ‘Payment Pending’ orders will be listed here after authorization.

  • If you are using Picklists, you need to follow the 'Picklists' moduleBook Shipment module for booking shipments. In this case, first, you need to create Picklists, the items to be picked as per Picklists.

  • Further, you can book shipment through the Book Shipment module only for the items picked through Picklist.

  • So, the Picklist users should not use the 'Book Shipment' button in the 'Authorized Orders' page and the 'Order Details' page as you need to follow the 'Picklist' and 'Book Shipment' modules for booking the shipments.

  • So, to avoid confusion we can hide 'Book Shipment' button in the 'Authorized Orders' page and 'Order Details' page as per your request.



  • If you are not using Picklists, you need to book shipments for these orders by providing necessary logistic details. By booking shipments, the respective orders will be moved to the Waiting for Pickup list. It means shipment has been booked for these orders and the associated products are ready and can be picked up by respective logistic service providers.

    • You can also bulk ship the Orders (i.e. booking shipments in bulk quantity) through an Excel by downloading the respective Excel format.

    • Now you need to inform the respective logistic providers for picking these orders.

    • If you are using the 'integrated logistic services' (i.e. API) like the Blue Dart API Aramex, etc…, the pickup information will be automatically sent to them when you book the shipments. So, you need not send the pickup information manually.

    • After booking the shipments, a corresponding entry will be logged automatically in the Activity History section under the System Log tab of the respective Order Details page.

  • These orders can be listed out by multiple filtering criteria that are provided through the Search Options.



  • Important: If the Picklists module is not activated for you, the In Picking Orders and the Picked Orders tabs will not be displayed.

    • If you are using 'Picklists', the orders 'under picking' or 'already picked' will be listed under the 'In Picking Orders' or 'Picked Orders' tab respectively.


Now let's know the actions that can be performed on 'Authorized Orders':


Actions that can be performed on 'Authorized Orders':

  • a) The following actions are explained in the 'Payment Pending Orders'. Hence, please refer relevant topics in Payment Pending:
    • Filter the Orders to find out the required order(s):
    • Reorder:
    • Log conversation & view activity history:
    • Send mail to the customer:
    • Cancel partial/complete Order (Checkout Type - COD) - Please refer 'Cancel partial/complete Order:' in 'Payment Pending Orders'.
    • Print Order Copy:
  • b) The following actions are unique for the Authorized Orders, and hence explained in the following paragraphs:
    • 1. Book shipments i.e. book shipment for complete order(s)
    • 2. Book shipment for partial order i.e. partial products or partial quantity of an order
    • 3. Ship the orders in bulk quantity
    • 4. Hold or unhold all or required products on an Order
    • 5. Transfer an Order or selected item(s) of an Order from one store/warehouse to another store/warehouse
    • 6. Generate and print dispatch reports of partially shipped orders
    • 7. Generate and print invoice of partially shipped orders
    • 8. Modify 'courier name' or 'AWB number'
    • 10. Delete shipments before dispatch or delivery
    • 11. Cancel and refund (Checkout - other than COD)
    • 12. Reschedule an authorized order before the shipment creation

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1. How do I move the orders from 'Authorized' to ‘Waiting for Pickup’ list?

OR

How do I book shipments or shipping for my 'Authorized' orders?

  • You can find the 'Book Shipment' button in 'Authorized Orders' page only if you are not using 'Picklists' process.


To move the orders from 'Authorized' to ‘Waiting for Pickup’ list or to book shipments for your authorized orders, do the following:

  • Note: Here the shipments are booked for the complete orders. However, you can also book the shipment for the partial order (i.e. either partial quantity or partial products, which will be explained later.
  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Authorized Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Authorized. You will be navigated to the Authorized Orders page.


 Authorized Orders

  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click the Search Options, select the required search criteria and click GO.
    • Note: To know how to use the filtering options, please refer: 'Filter the Orders to find out the required order(s)' in Payment Pending


 Authorized Orders

  • The respective orders will be listed (if any) as per selected search criteria.
  • Select the corresponding checkboxes of the orders that you want book shipments or to move to the ‘Waiting for Pickup’ orders list.
    • Note: To select all the orders, select the checkbox that is in the Header section.
  • After selecting the respective orders, click Book Shipment. You will be navigated to the Book Shipment > Bulk Orders page.


 Authorized Orders

  • By default, the first location of your store will be selected at the Select Location drop-down. This location will be the order allocation location for the below-listed orders. You can change the order allocation location (if required) of the all orders through the Select Location drop-down.
  • You can also change the shipment pickup date and time through the Shipment Pickup Date 'date & time picker'.
  • By default, all the orders are selected under the Bulk Book Shipment section. You can clear some of the orders if required.
  • By default, a service provider of highest logistic priority as defined by you will be selected against each order under the Service Provider column. You can change the logistic service provider against each order under the Service Provider column.
  • If you have selected an integrated logistic service provider under the Service Provider column, you need to select the respective type of shipment under the Shipment Type column.
    • Note: If you have selected the Custom logistic provider, the following additional fields will be displayed.


 Authorized Orders

  • Enter your custom courier name and the docket number (if any) in the respective text boxes.
  • Enter the dimensions of the package in the respective text boxes i.e. L, W, and H under the Package Size column.
  • Enter the weight of the package in the respective text box under the Weight column.
  • To book the shipments, click Book Shipment. Shipment will be booked and you will be displayed a relevant success message.


 Authorized Orders


2. How do I ship partial products or partial quantity of an authorized order?

OR

How do I book shipment for partial order?

  • To book the shipment for partial order, you need to navigate to the 'order details' page of that order. So, filter the orders (i.e. large number of orders are there) to find out the required order using the available search options.


 Authorized Orders

  • Click the 'Order number' that which you want to partially ship, in the Order ID column. You will be navigated to the relevant Order Details page.


 Authorized Orders

  • You can verify the ordered products are mentioned in separate rows.
  • Verify the 'Ordered/Shipped/Cancelled/Returned quantities' are mentioned against each product under the Quantity column.
  • Select the relevant checkbox(es) of the product(s) to be shipped.
  • Click Book Shipment. You will be navigated to the Book Shipment > Single Order page.
    • Note:
      • The Book Shipment button will be visible only when there is at least a single product is having the stock of greater than zero in the complete order.


 Authorized Orders

  • Select a location (if the 'Select Location' drop-down is active) for allocating the order from the Select Location drop-down.
  • By default, all the orders are selected under the Book Single Shipment section. You can clear some of the orders if required.
  • By default, a service provider of highest logistic priority as defined by you will be selected at the Service Provider drop-down. You can change the logistic service provider if required.
    • Please Refer: 1. How do I define the priority of the logistic services based on the 'Provider - Product - Country' combination? in Rules
  • Select the logistic service provider from the ‘Select Provider’ drop-down. You can select either the ‘Custom’ provider or an integrated logistics service provider.
  • If you have selected an integrated logistic service provider at Service Provider drop-down, you need to select the respective type of shipment at the Shipment Type drop-down.
  • If you select the Custom’ option from the Service Provider drop-down, the Courier/Shippers Name and the Airway Bill/Docket No text boxes will be displayed.
    • Enter your custom logistics service provider's name in the Courier/Shippers Name text box.
    • Enter the airway bill/docket number for your custom logistics service provider in the Airway Bill/Docket No text box.
  • You can also change the default shipment pickup date and time through the Shipment Pickup Date 'date & time picker'.
  • Enter the dimensions of the package i.e. 'Length, Width, Height, and Weight' in the Length, Width, Height, and Weight text boxes respectively.
  • By default, all the listed products will be selected. You can clear the products which are not required to be shipped. So, you can ship partial products if required.
  • You can alter the quantity to be shipped against each product under the To be shipped column. So, you can do ship the partial quantity if required.
  • Custom Fields: If you have defined the shipment item custom attributes (Please refer: Shipment Item Custom Attributes), click the Add Custom Fields link against each required product to add the shipment item custom attributes.
    • You will be displayed a Add Custom Fields popup.


 Book Shipment

  • Enter the values against the respective shipment item custom attributes and click Save Values. The values will be saved, and the dialog box will be closed.
  • To book the shipments, click Ship. Shipment will be booked and you will be displayed a relevant success message.


 Authorized Orders

  • You can navigate to the dispatch report and invoice report by clicking the respective link in the success message.
    • Note: If this order is partially shipped, it will remain in the Authorized Orders list with the partial ship tag until all the ordered products are shipped in complete quantity.

———————————————————————————————————————-

3. How do I ship the orders in bulk quantity?

OR

How do I bulk ship my orders?

  • Note: The maximum count of SKUs (i.e. the total number of SKUs irrespective of the quantity of each SKU) that can be booked the shipment at a time has been increased to 2000.)


To bulk ship your orders (i.e. Authorized Orders), do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Authorized Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Authorized. You will be navigated to the Authorized Orders page.


 Authorized Orders

  • Navigate to the 'Bulk Upload to Waiting for Pickup' section.
  • You need to download the Excel format first. To download the same, click the Download Format. The ShippingOrders.xlsx file will be downloaded. Double-click to open the file. The file will be opened as shown in the figure.


 Authorized Orders

  • Enter or select the order details (as per the format) in respective cells and save the file in a suitable location.
  • To select the ShippingOrders.xlsx, click Choose. You will be displayed a File Upload dialog box.


 Authorized Orders

  • Select the ShippingOrders.xlsx file from the stored location and click Open. The dialog box will be closed and the name of the selected file will be displayed in the Select File text box.


 Authorized Orders

  • Click Upload. The respective orders will be shipped. You will be displayed a relevant success message.


 Authorized Orders
———————————————————————————————————————-

4. How do I hold or unhold all or the required products on an Order?

  • Note: You can hold/unhold an 'Authorized' order, 'Stock Pending' order, 'Waiting for Pickup' order, and 'Dispatched' order'. As the procedure is same for all these types of orders, let's learn about holding or clearing 'Authorized' Orders.


To hold or unhold all or the required products on an Order, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Authorized Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Authorized. You will be navigated to the Authorized Orders page.


 Authorized Orders

  • You can further filter these Orders (if required) through the multiple options that are provided here. To filter the orders, click Search Options, select the required criteria and click GO.
  • The respective orders will be listed (if any) as per selected search criteria.


 Authorized Orders

  • Click the Order Id (this is a link) that you want to print in the 'Order ID' column. This will open the Order Details page of the selected order.


 Hold/unhold Orders

  • To hold or unhold the required product(s), select them and click Hold/Unhold button. The respective products will be on hold or unhold and a relevant success message will be displayed.
    • Note:
      • If you hold a product, the On Hold tag will be displayed for that product in Order details page.
      • The products which are previously on hold will be cleared upon clicking the Hold/Unhold button and vice versa.


 Hold/unhold Orders

  • Navigate to the Authorized Orders page.


 Hold/unhold Orders

  • You can find the checkbox is hidden for this order i.e. for those orders in which one or more products are on hold.
  • So, you cannot process this order at Order Level.
    • Note: To unhold the previously hold products of an order, navigate to the respective Order Details page, select them and click Hold/Unhold. The respective products will be released and you will be displayed a relevant success message.

———————————————————————————————————————-

5. How do I transfer an Order or selected item(s) of an Order from one store/warehouse to another store/warehouse?

  • Transfer Order facilitates you to transfer a complete Order or selected item(s) of an Order from one store/warehouse to another store/warehouse.

  • This facility might help in balancing the stocksspeedy delivery or fulfilling any other merchandising requirement.

  • An email will be sent to the recipients as defined through the Order Transferred template.


To transfer an Order or selected item(s) of an Order from one store/warehouse to another store/warehouse, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Authorized Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Authorized. You will be navigated to the Authorized Orders page.


 Authorized Orders

  • You can further filter these Orders (if required) through the multiple options that are provided here. To filter the orders, click Search Options, select the required criteria and click GO.
  • The respective orders will be listed (if any) as per the selected search criteria.


 Authorized Orders

  • Click the Order Id (this is a link) that you want to print in the 'Order ID' column. This will open the Order Details page of the selected order.


 Hold/unhold Orders

  • You can transfer the complete Order or selected products of an order.
  • Select the required products to transfer and click Transfer order. You will be displayed the Transfer Order dialog box.
    • Note: To transfer complete order, select all products.


 Order Transfer


6. How do I generate and print the dispatch reports of partially shipped orders?

  • If partial shipment of an order is done, you will find '(partial ship)' tag for the respective Order ID under the Available Orders section.

  • The respective order will be listed under the Authorized Orders tab till all products have been shipped in full quantity.

  • You can also find the partially shipped order under the Waiting for Pickup or Dispatched or Delivered orders lists as per its further movement and you can also print dispatch report if you find the order in any one these orders lists through the respective Shipments section of the Order Details page.

  • Note: If the order was shipped partially multiple times, you will find those many Shipments sections in the respective Order Details page.


To generate and print the dispatch reports (or 'dispatch labels') of partially shipped orders for your shipping providers, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Authorized Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Authorized. You will be navigated to the Authorized Orders page.


 Authorized Orders

  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click Search Options, select the required criteria and click GO.
  • The respective orders will be listed (if any) as per selected search criteria.


 Authorized Orders

  • Click the Order ID (this is a link) of which you want to generate and print 'dispatch report' (or dispatch label). This will open the Order Details page of the selected order.


 Authorized Orders

  • Navigate to the Shipments section.


 Authorized Orders

  • Note: If the order was shipped partially multiple times, you will find those many entries with different Shipment IDs in the Shipments section of the respective Order Details page.

    You can print dispatch reports (or 'dispatch labels') against each shipment (i.e. Shipment ID) as per your requirement.
  • You can find all the shipments of this order here. You can print the dispatch reports for required shipments.
  • So, navigate to the required shipment first. There are two  Authorized Orders icons here. Place your cursor on the icon and you can find the tooltip of that icon. Click the  Authorized Orders icon, for which the tooltip is mentioned as Print Dispatch. The DespatchReports.pdf will be displayed.


 Authorized Orders

  • You can download or print the dispatch report by clicking the relevant icon as shown in the figure.
  • Similarly, print the dispatch report for all required shipments.

———————————————————————————————————————-

7. How do I generate and print the invoice of partially shipped orders?

  • If partial shipment of an order is done, you will find the '(partial ship)' tag for the respective Order ID under the Available Orders section.

  • The respective order will be listed under the Authorized Orders tab till all products have been shipped in full quantity.

  • You can also find the partially shipped order under the Waiting for Pickup or Dispatched or Delivered orders lists as per its further movement and you can also print invoice if you find the order in any one these orders lists through the respective Shipments section of the Order Details page.

  • Note: If many shipments are created for an order, you will find those many Shipments sections in the respective Order Details page.

  • You can download the invoice against the required shipment one-by-one through the procedure explained below.

  • You can select the required shipments and download invoices for the selected shipments through the Waiting for Pickup module.


To generate and print the invoice of partially shipped orders for your shipping providers, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Authorized Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Authorized. You will be navigated to the Authorized Orders page.


 Authorized Orders

  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click Search Options, select the required criteria and click GO.
  • The respective orders will be listed (if any) as per selected search criteria.


 Authorized Orders

  • Click the Order ID (this is a link) for which you want to generate and print the 'invoice report'. This will open the Order Details page of the selected order.


 Authorized Orders

  • Navigate to the Shipments section.


 Authorized Orders

  • Note: If the order was shipped partially multiple times, you will find those many entries with different Shipment IDs in the Shipments section of the respective Order Details page.

    You can print invoice reports against each shipment (i.e. Shipment ID) as per your requirement.
  • You can find all the shipments of this order here. You can print the invoice reports for required shipments.
  • So, navigate to the required shipment first. There are two  Authorized Orders icons here. Place your cursor on the icon and you can find the tooltip of that icon. Click the  Authorized Orders icon, for which the tooltip is mentioned as Print Invoice. The respective invoice will be displayed.


 Authorized Orders

  • You can download or print the invoice report by clicking the relevant icon as shown in the figure.
  • Let's see the different elements of invoice report:


You can find the invoice as mentioned in the following screenshot:


 Waiting for Pickup Orders

  • For a quick reference, the different elements displayed in the invoice are explained below:
    • 1. Order No: It represents the order id against which the invoice is generated.
    • 2. Invoice Date: It's the shipment created date
    • 3. GSTIN No.: The GSTIN No' of the order allocated store will be fetched here.
    • 4. The store details of the order allocated store will be fetched here.
    • 5. The 'State Code' of the order allocated store will be fetched here.    
    • 6. The billing details of the customer will be fetched here.
    • 7. The shipping details of the customer will be fetched here.
    • 8. Invoice No. for Taxable Items: It's the invoice number for taxable items as per the defined document series (Please refer: Document Series Generator). If some nontaxable items are there, you can find a separate invoice number for the nontaxable items.
    • 9. Displays the SKU and title in the case of a base product. Displays SKU, title, variant property & variant value in the case of a variant product.
    • 10. HSN code: The HSN code is the 'Harmonized System Nomenclature code number' and it's required for the GST. The 'HSN code' can be shown under each item level in the order invoice and tax reports.
    • 11. Qty: It's the shipment quantity of the item.
    • 12. Unit/UQC: It's the unit of measurement (UOM) and captured from the product's additional information section.
    • 13. MRP: It's the maximum retail price of the item.
    • 14. Rate per Item: It's the web price of the item.
    • 15. Total Item Value: It is equal to the 'Qty' * 'Rate per Item'.
    • 16. Discount: It's the cart promotion discount or catalog promotion discount or cart + catalog promotion discount as defined by the merchants.It indicates the rate of SGST on the ordered item (in percentage)
    • 17. Total Order Value: It is equal to 'Total Item Value' - 'Discount'
    • SGST: State Goods & Service Tax
      • 18. Rate: It indicates the rate of SGST on the ordered item (in percentage)
      • 19. Amt: It is calculated on the 'total order value' at the rate of 'SGST'
    • CGST: Central Goods & Service Tax
      • 20. Rate: It indicates the rate of CGST on the ordered item (in percentage)
      • 21. Amt: It is calculated on the 'total order value' at the rate of 'CGST'
    • CESS: GST cess is a compensation to State
      • 22. Rate: It indicates the rate of CESS on the ordered item (in percentage)
      • 23. Amt: It is calculated on the 'total order value' at the rate of 'CESS'
    • Note:
      • Similarly, the 'IGST' (Intra-State Goods & Service Tax ) also calculated wherever applicable.
      • The applicable tax details of 'SGST', 'CGST', 'IGST', and 'Cess' will be displayed in the invoice and in the tax reports dynamically.
    • 24. Total Value: It is equal to 'Total Order Value' - 'SGST' - 'CGST' - 'IGST' - 'CESS' when the web prices are exclusive of taxes.
      • Note: If the web prices are inclusive of taxes, the 'Total Order Value' = 'Total Value'.
    • 25. Shipping Charges: These are the total shipping charges on the shipment items
    • 26. Total Invoice Amount(In Figure): It is equal to 'Total Value' - 'Shipping Charges' in figures.
    • 27. Total Invoice Amount(In Words): It is equal to 'Total Value' - 'Shipping Charges' in words.
    • 28. Invoice No. for Bill of Supply Items: It's the invoice number for the nontaxable items as per the defined document series (Please refer: Document Series Generator).
    • 29. Total Value: In the case of nontaxable items, the 'Total Value' = 'Total Order Value'
      • Note: The rest of the fields in the 'Invoice No. for Bill of Supply Items' section are similar to the 'Invoice No for Taxable Items' section.
  • Similarly, print the invoice report for all required shipments.

———————————————————————————————————————-

8. How do I modify the 'Courier Name' or 'AWB Number'?

  • You have created shipments, but later you want to modify the 'Courier Name' or 'AWB Number'. You can do it as explained below:
    • Note: Please make sure that you are modifying the 'Courier Name' or 'AWB Number' for the Non-API providers only, as the 'Pickup Details' will be sent to respective API providers directly after booking shipments.


To modify the Courier Name or AWB Number (if required), do the following:

  • You can modify the 'Courier Name' or 'AWB Number' of the orders if the shipment is booked partially or fully. If the shipment is done for all the products, those orders will not be present in 'Authorized Orders' page. So, we need to look for partial shipments.
  • If partial shipment of an order is done, you will find '(partial ship)' tag for the respective Order ID under the Available Orders section.
  • So, navigate to the Authorized Orders page and look for the partial ship tag.


 Authorized Orders

  • Click the corresponding Order ID (this is a link) that you want to edit the Courier Name or AWB Number. This will open the Order Details page of the selected order.


 Authorized Orders

  • Navigate to the Shipments section.


 Authorized Orders

  • You can find all the shipments of this order here.
  • Click Edit ' Print' icon of the shipment for which you want to modify 'Courier Name' or 'AWB Number'. You will be displayed the text boxes for editing the Courier Name and AWB/Docket Number as shown in the figure.


 Authorized Orders

  • Edit the Courier Name and AWB/Docket Number as per your requirement in the respective text boxes and click Update ' Authorized Orders' icon.
  • The details of Courier Name and AWB Number will be updated as you have modified and you will be displayed a success message.


 Authorized Orders

  • A system log about the modification of courier details/AWB number will be automatically created under the System Logs in the Order Details page of that Order. You can click the ACTIVITY HISTORY tab and view the respective logs.


 Authorized Orders


9. How do I delete shipments before dispatch or delivery?


You can delete shipments if they are not dispatched or delivered. To do so, follow the below procedure:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Authorized Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Authorized. You will be navigated to the Authorized Orders page.


 Authorized Orders

  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click Search Options, select the required criteria and click GO.
  • The respective orders will be listed (if any) as per selected search criteria.


 Authorized Orders

  • Click the Order ID (this is a link) of the order that you want to delete shipments. This will open the Order Details page of the selected order.


 Authorized Orders

  • Note: In this example, we have taken a Partial Order i.e. an order for which shipments are created for partial products because we need shipments for deletion. (if shipments are created for partial products of an order, the order will be tagged as 'partial order'.)
  • In the case of a 'Waiting for Pickup order', the 'partial order' tag will not be there.
  • Navigate to Shipments section.


 Authorized Orders

  • Click  Authorized Orders icon of the shipment that you want to delete. You will be asked for confirmation through a dialog box.


 Authorized Orders

  • Click OK on the dialog box. The dialog box will be closed and the shipment will be deleted. You can find the status of the shipment has been changed as Shipment Cancelled in the Shipments section.


 Authorized Orders

  • Similarly, delete all the required shipments.
  • If you click Activity History, you can find a system log for shipment against each deleted shipment under the System Log section.


 Authorized Orders
———————————————————————————————————————-

10. How do I delete shipments before dispatch or delivery?


You can delete shipments if they are not dispatched or delivered. To do so, follow the below procedure:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Authorized Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Authorized. You will be navigated to the Authorized Orders page.


 Authorized Orders

  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click Search Options, select the required criteria and click GO.
  • The respective orders will be listed (if any) as per selected search criteria.


 Authorized Orders

  • Click the Order ID (this is a link) of which you want to delete shipments. This will open the Order Details page of the selected order.


 Authorized Orders

  • Note: In this example, we have taken a Partial Order i.e. an order for which shipments are created for partial products because we need shipments for deletion. (if shipments are created for partial products of an order, the order will be tagged as 'partial order'.)
  • In the case of a 'Waiting for Pickup order', the 'partial order' tag will not be there.
  • Navigate to the Shipments section.


 Authorized Orders

  • Click  Authorized Orders icon of the shipment that you want to delete. You will be asked for confirmation through a dialog box.


 Authorized Orders

  • Click OK on the dialog box. The dialog box will be closed and the shipment will be deleted. You can find the status of the shipment has been changed as Shipment Cancelled in the Shipments section.


 Authorized Orders

  • Similarly, delete all the required shipments.
  • If you click Activity History, you can find a system log for shipment against each deleted shipment under the System Log section.


 Authorized Orders
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11. How do I cancel and refund an authorized order?


You can cancel and refund an authorized order (partially or fullyonly if the payment is done through 'online payment'. To do so, follow the below procedure:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Authorized Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Authorized. You will be navigated to the Authorized Orders page.


 Authorized Orders

  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click Search Options, select the required criteria and click GO.
  • The respective orders will be listed (if any) as per selected search criteria.


 Authorized Orders

  • Click the Order ID (this is a link) of the order, which is placed with 'Online Payment', and you want to cancel & refund. This will open the Order Details page of the selected order.


 Authorized Orders

  • Select the products to be canceled and refunded. Select all products if you want to refund the complete order. Click Cancel Order. The Cancel Order dialog box will be displayed.


 Authorized Orders

  • Edit the quantity to be canceled and refunded through the Qty text box.
  • Select the reason for cancellation from the Reason drop-down. (Mandatory)
  • Enter the comments for cancellation in the Cancel Comments text box. (Mandatory)
  • To display these comments to end-user, select the 'Show the Comments to end user' text box.
    • Note:
      • If this checkbox is selected, the 'Cancel Comments' will be visible to end-user in the 'My Account' section (Storefront) under the 'My Orders' tab in the User Log section after clicking respective 'Order ID' or VIEW DETAILS button.
      • However, in Control Panel, the 'Cancel Comments' will be displayed in the Activity History section under the User tab of respective 'Order Details page' irrespective of the selection of this checkbox.
  • To initiate the refund, select the Initiate Refund Process checkbox. The following section will be opened.


 Authorized Orders

  • Select a suitable payment type (For example, NEFT) from the Payment Type drop-down. The corresponding text boxes as per the selected payment type will be displayed. (For example, for NEFT - 'Account Number', 'IFSC Code' and 'Bank Name' text boxes will be displayed). Enter the relevant information in the relevant text boxes.
  • To include the shipping cost (if required) in the refund amount, select the Include Shipping Amount text box.
  • To cancel the order and process the refund, click Cancel Order. This will ask confirmation for deletion through a dialog box.


 Authorized Orders

  • The status of the canceled product(s) will be and the status of the order will be changed accordingly.


 Authorized Orders


Reschedule an Authorized Order before the shipment creation:

12. How do I reschedule an authorized order before the shipment creation?


You can reschedule an authorized order before the shipment creation upon customer request or due to any other requirement provided the order is booked against a Delivery Slot. To do so, follow the below procedure:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 Authorized Orders

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 Authorized Orders

  • Click Authorized. You will be navigated to the Authorized Orders page.


 Authorized Orders

  • Note: If you can't find the order that you want, you can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click Search Options, select the required criteria and click GO. The respective orders will be listed (if any) as per selected search criteria.
  • Click the Order ID (this is a link) of the order that you want to reschedule. This will open the Order Details page of the selected order.


 Authorized Orders

  • If the order is booked against a delivery slot, you can find the  Authorized Orders icon beside the booked delivery slot in 'Order Details' page.
  • Click the  Authorized Orders icon and a Choose your delivery slot dialog box will be displayed.
  • Select the required delivery slot and click Submit. The Choose your delivery slot dialog box will be closed and the details of the new delivery slot will be updated in the 'Order Details' page.


 Authorized Orders