Let's have a glance at the 'Order Flow': Please refer: Order Flow

  • Payment Pending Orders are the orders for which the payment has not been received.

  • Orders for which the payment has not been received for example, if there is no response from Payment Gateway against some unsuccessful 'Credit Card' or 'Debit Card' or 'Net Banking' transactions due to idle for more time, close browser, logged out, technical failure, clicks back button, etc…; are automatically listed under the ‘Pending Orders’ tab.

  • The orders placed through the 'Cheque/DD/ Bank transfer also listed under the ‘Pending Orders’ tab. These can be authorized after payment confirmation.

  • If the payment is failed (for example, due to wrong credentials), they will be listed under the ‘Failed Orders’ tab.

  • The ‘Pending’ and ‘Failed' orders that are received in a stipulated time are called at the Payment Gateway for knowing their status through our special service and the status is updated under the ‘Conflict Orders’ tab. You can verify this status and take necessary action (i.e. Authorize or cancel) on the respective orders.

  • After authorizing a payment pending order, an email will be sent to end-user, which can be customized very easily.
    Please Refer: Authorized

  • These orders can be listed out by multiple filtering criteria that are provided through the Search Options.



Pending Orders:

  • Orders for which the payment has not been received for example, if there is no response from Payment Gateway against some unsuccessful 'Credit Card' or 'Debit Card' or 'Net Banking' transactions due to idle for more time, close browser, logged out, technical failure, clicks back button, etc…; are automatically listed under the ‘Pending Orders’ tab.

What are the actions I can perform on Payment Pending Orders?


To know the actions that can be performed on Payment Pending Orders (i.e. Pending Orders), do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 'Payment Pending Orders'

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 'Payment Pending Orders'

  • Click Payment Pending. You will be navigated to the Payment Pending Orders page.


 'Payment Pending Orders'

  • There are three tabs here - Pending Orders, Failed Orders and Conflict Orders. These all are your store orders.
  • Pending Orders: If there is no response from Payment Gateway against some unsuccessful 'Credit Card' or 'Debit Card' or 'Net Banking' transactions due to idle for more time, close browser, logged out, technical failure, clicks back button, etc…; are automatically listed under the ‘Pending Orders’ tab.
  • Failed Orders: If the payment is failed (for example, due to wrong credentials), they will be listed under the ‘Failed Orders’ tab.
  • Conflict Orders: The ‘Pending’ and ‘Failed' orders that are received in a stipulated time (say, latest orders of 10 minutes) are called at the Payment Gateway for knowing their status through our special service and the status is updated under the ‘Conflict Orders’ tab. You can verify this status and take necessary action (i.e. Authorize or cancel) on the respective orders.


Now let's know the actions that can be performed on Payment Pending Orders:

Actions that can be performed on Payment Pending Orders:

1. Filter the Orders to find out the required order(s):

  • By default all the pending orders will be listed under the Pending Orders tab.
  • If the pending orders are in huge numbers, it's difficult to find out the required order to do any action. However, we have multiple search options for filtering the orders as per your required search criteria. So, you should first search the respective order.
  • To filter the orders, click Search Options. The following section with the available search options will be displayed.


 'Payment Pending Orders'

  • To list out the orders of a specific Vendor, select that Vendor through the Vendor drop-down.
    • Note: The Vendor drop-down will be displayed only when you have created Vendors and facilitated them 'Vendor Self Service'.
  • To list out the orders of a specific category, click the Category drop-down and select a required Category from the available list.
  • To list out the orders through your 'stock locations', select required stock locations from the Location drop-down.
  • To list out the orders by required date and time range of 'Delivery Slots', select the from & to 'date & time' through the 'Scheduled Delivery From' and 'Scheduled Delivery To' 'date & time selectors' respectively.
    • Note: The Scheduled Delivery From Date and 'Scheduled Delivery To' 'date & time selectors' will only be displayed if you have configured the Delivery Slot Display Settings in the Application Settings > Order Settings page.
      Note: Please refer: Delivery Slot Display Settings: in the Order Settings topic.
  • Channel: To list out the orders through a marketplace channel at which you are selling your products, select the respective channel from the Channel drop-down.
    • Note: The 'Channel' drop-down will only be visible if you have installed the Sellerworx App.
      Please refer: 'Sellerworx API' in APP Store
  • Search By: This option allows you to list out the orders based on the following criteria:


 'Payment Pending Orders'

  • By default, the Order No option will be selected in the Search By drop-down. To list out the orders through 'Order Number', select Order No from the Search By drop-down, enter the respective 'order no.' in the text box.
  • If you want to use multiple Search By options, click the ' Payment Pending Orders' icon. One more row will be added with next option. You can use that option or select another option through the Search by drop-down. Repeat this until you get required options.
  • To list out the orders through 'SKU', select SKU from the Search By drop-down, enter the respective 'SKU' in the text box.
  • To list out the orders through 'Email ID' of the customer, select Email Id from the Search By drop-down, enter the respective 'email id' in the text box.
  • To list out the orders through 'Phone number' of the customer, select Phone No from the Search By drop-down, enter the respective 'Phone No.' in the text box.
  • To list out the orders through 'discount/gift voucher coupon code' used by the customer, select Coupon Code from the Search By drop-down, enter the respective 'coupon code' in the text box.
  • To list out the orders through 'type of checkout' used by the customer, select Checkout Type from the Search By drop-down, and select required checkout option(s).
    • COD: To list out the 'COD' orders, select the COD checkbox
    • Online Payment: To list out the 'Online Payment' orders, select the Online Payment checkbox
    • Offline Payment: To list out the 'Offline Payment' orders, select the Offline Payment checkbox
    • You can also select all the above or required options.
  • To list out the orders through the 'source of order' (i.e. from where the order generated), select Order Source from the Search By drop-down, and select the required order source option(s).
    • Storefront: To list out the orders that are raised through storefront, select the Storefront checkbox
    • Mobile: To list out the orders that are placed through mobile, select the Mobile checkbox
    • Excel Upload: To list out the orders that are placed through 'Bulk Excel Upload', select the Excel Upload checkbox
    • Merchant Created: To list out the orders that are placed through Control Panel, select the Merchant Created checkbox
    • API: To list out the orders that are placed through API, select the API checkbox
    • You can also select all the above or required options.
  • To list out the orders through the type of currency used, select Currency from the Search By drop-down, and select the required currencies.
  • You can also delete unnecessary rows by clicking respective ' Payment Pending Orders' icon.
  • You can use single or multiple search criteria (as mentioned above) as per your requirement and click GO. The respective orders will be listed (if any) as per selected search criteria.


 'Payment Pending Orders'


2. Authorize the Order:

  • You can authorize a pending order once you got payment confirmation.


 'Payment Pending Orders'

  • There may be different types of checkouts for these orders.


Let's learn how to authorize Payment Pending orders that are having different checkout types:


(a) Checkout through 'Online Payment' (i.e. Credit Card or 'Debit Card' or 'Net Banking') or 'Gift Voucher' or 'Wallet' (i.e. 'price value of Reward Points') or Multiple Payments (i.e. combination of some/all of these checkouts):
 'Payment Pending Orders'

  • Click Authorize link of the respective 'Payment Pending Order' under the Action column. You will be displayed the Additional Information dialog box.


 'Payment Pending Orders'

  • Select the date of authorization from the 'Date' 'date picker'.
  • Enter the description/reason/comments for authorizing in the Comments text box with a maximum of 500 Characters.
    • Note: These Comments will be logged in the respective Order Details page in the Activity History section under the User tab (i.e. 'User Log' Section).
  • To authorize the order, click Save. This will close the dialog box. A relevant success message will be displayed.


 'Payment Pending' Orders

  • Note: If the inventory for the ordered quantity exists, this order will be moved to the Authorized list; else, this will be moved to the Stock Pending orders list.


(b) Payout through ‘Cheque/DD’:

  • Click Authorize link of the respective 'Payment Pending Order' under the Authorize column. You will be displayed the Additional Information dialog box.


 Payment Pending Orders

  • Select the Cheque or DD from the Instrument Type drop-down as per the checkout.
  • Select the date of authorization from the 'Date' 'date picker'.
  • Enter the Cheque No. or DD No. in the Cheque No. text box.
  • Enter the name of the Bank/Branch of Cheque/DD in the Bank/Branch text box.
  • Enter the Cheque/DD amount in the Amount text box.
  • To authorize the order, click Save & Authorize. A relevant success message will be displayed.


 'Payment Pending' Orders

  • Note: If the inventory for the ordered quantity exists, this order will be moved to the Authorized list; else, this will be moved to the Stock Pending orders list.


(C) Payout through ‘Bank Transfer’:

  • Click Authorize link of the respective 'Payment Pending Order' under the Authorize column. You will be displayed the Additional Information dialog box.


 Payment Pending Orders

  • Select the date of authorization from the 'Date' 'date picker'.
  • Enter the bank’s reference number in the Bank Ref No. text box.
  • Enter the name of the Bank/Branch of the transaction in the Bank/Branch text box.
  • Enter the Amount received in the Amount text box.
  • To authorize the order, click Save & Authorize. A relevant success message will be displayed.


 'Payment Pending' Orders

  • Note: If the inventory for the ordered quantity exists, this order will be moved to the Authorized list; else, this will be moved to the Stock Pending orders list.

———————————————————————————————————————-

3. Cancel the Order:

  • You can cancel a pending order if the payment is failed or due to any other reason. Here we are canceling complete order.
    • Note: We can also cancel the partial order, which is explained in the Cancel Partial Order topic on this page.


 'Payment Pending Orders'

  • To cancel an order, click Cancel link of that order. The Cancel Order dialog box will be displayed.


 'Payment Pending Orders'

  • Select a reason for canceling the order from the Reason drop-down. It's mandatory.
  • Enter the comments for cancellation in the Cancel Comments text box.
  • To display these comments to end-user, select the 'Show the Comments to end user' checkbox.
    • Note:
      • 1. If this checkbox is selected, the 'Cancel Comments' will be visible to end-user in the 'My Account' section (Storefront) under the 'My Orders' tab in the User Log section after clicking respective 'Order ID' or VIEW DETAILS button.
      • 2. However in Control Panel, the 'Cancel Comments' will be displayed in the Activity History section under the User tab of respective Order Details page irrespective of the selection of this checkbox.
  • Click Cancel Order. This will ask confirmation for deletion through a dialog box.


 Payment Pending Orders

  • Click OK. The dialog box will be closed and the order will be deleted. A success message will be displayed in Payment Pending Orders page.


 Payment Pending Orders


4. View details of the Order:


 Payment Pending Orders

  • To view the details of a pending order, click the respective Order Id. You will be navigated to the Order Details page of that order.


 Payment Pending Orders

  • You can view the status of the order as mentioned in the figure.
  • You can view the complete details of the order here and you can also do multiple actions on this order such as reorder, log conversation, make payment, editing order, cancel order, send mail to user, print the order, etc…

———————————————————————————————————————-

5. Reorder:

  • You can reorder a pending order upon a customer request or as per your business requirement.


 Payment Pending Orders

  • To reorder a pending order, first you need to navigate to the order details page of that order by clicking the respective 'Order Id'.
  • Click ReOrder button. You will be navigated to Create Order > Single Order page.


 Payment Pending Orders

  • The customer details and order details will be automatically captured from the current order.
  • Except changing 'User Id' of the customer, you can modify every field here. That means you can modify the customer details as well as product and other details. You can send a payment link to the user for doing payments or you can make the payment entry by yourself & authorize the order.
  • This is just like creating a single order through the control panel. So, for further details please refer: Single Order

———————————————————————————————————————-

6. Log Conversation & View Activity History:

  • You can log conversation against an order as and when required for future reference.
  • To log conversation for a pending order, first you need to navigate to the order details page of that order by clicking the respective 'Order Id'.


 Payment Pending Orders

  • Click the Conversation button. The Add Log dialogue box will be displayed.


 Payment Pending Orders

  • Enter the message to be logged in the Summary text box with a maximum of 500 Characters.
    • Note: The number of characters entered in the 'Summary' text box is mentioned in a text box that is below the Summary text box. So, you can easily know how many characters you can type further in the 'Summary' text box.
  • To show this message to end-user, select the Show the Comments to end user checkbox.
    • Note:
      • If this checkbox is selected, the logged comments will be visible to end-user in the 'My Account' section (Storefront) under the 'My Orders' tab in the User Log section after clicking respective 'Order ID' or VIEW DETAILS button.
      • However in Control Panel, these comments will be displayed in the Activity History section under the User tab of respective Order Details page irrespective of the selection of this checkbox.
  • To save the changes, click Save. The logged entry will be listed in the Activity History section under the User tab.


 Payment Pending Orders

  • To view the activity history, click Activity History. The following section will be displayed.


 Payment Pending Orders

  • You can view the 'User Log' and 'System Log' sections here. All the logs that you have created will be displayed under the 'User Log' section.

———————————————————————————————————————-

7. Make Payments:

  • You have the following payment options for completing the payment process of a Payment Pending Order.
    • Send Payment link to Customer.
    • Do the payment process for the entire order amount by yourself.
    • Do the payment process for the partial order amount and send the payment link to the customer for the leftover payment.
  • To make the payments, first you need to navigate to the order details page of that order by clicking the respective 'Order Id'.


 Payment Pending Orders

  • Click Make Payments button. You will be navigated to the Select Payment Method tab of the Create Order > Single Order page.


 Payment Pending Orders

  • You can change the type of payment if required. To do so, click Change Payment Type button. The following section will be opened.


 Payment Pending Orders

  • Select a required type of payment and click Save. The selected payment type will be saved and a success message will be displayed. The saved payment type will be displayed under the Checkout Type column against that order in the Payment Pending Orders page.
  • You can also send a payment link to customer. To do so, click Send Payment link to Customer button. The Send Payment link to Customer dialog box will be opened.


 Payment Pending Orders

  • You can modify the email id of the customer (if required) in the To text box.
  • Enter the subject in the Subject text box.
  • Select the type of payment from the Payment Type drop-down. The Send Order Invoice template (Please Refer: Template for sending order invoice) will be fetched in the text box (i.e. WYSIWYG - 'What You See Is What You Get' Editor) relevant to the selected type of payment as shown in figure, provided you have configured the 'Send Mail to end user:' section of that template. However, you can also edit this template exclusively for this order if required in this text box.
  • To send a payment link to the customer, click Send Mail. Mail will be sent to the customer and the order will be listed under 'Payment Pending' list of orders. You will be displayed a relevant success message.


 Payment Pending Orders

  • You can also do the payment process for this order.


 Payment Pending Orders

  • You can authorize the order (if required) while doing the payment. To do so, select the Authorize Order checkbox.
  • Select suitable payment method and enter the details. Click Pay Now. You will be asked for confirmation through a dialog box.


 Payment Pending Orders

  • Read the message and click OK. The confirmation dialog box will be closed and you will be displayed a relevant success message.


 Payment Pending Orders

  • If you have selected the Authorize Order checkbox, the order will be moved to the Authorized Orders list.

———————————————————————————————————————-

8. Edit an Order:

  • To edit an order, first you need to navigate to the order details page of that order by clicking the respective 'Order Id'.


 Payment Pending Orders

  • Click Edit Order. This will open the Create Order page.


 'Payment Pending Orders'

Editing Shipping and Billing Addresses:

  • You can edit the shipping address if required. To do so, navigate to the Shipping Address section. Edit the following required fields.
  • Edit the first name of the user in the First Name text box.
  • Edit the last name of the user in the Last Name text box.
  • Edit the address of the user in the Address1 text box.
  • Edit the additional address of the user in the Address2 text box.
  • Modify the Country of the user from the Country drop-down.
  • Modify the State of the user from the State drop-down.
  • Edit the City name of the user in the City Name text box.
  • Edit the PIN Code of the user in the Postal/Zip Code text box.
  • Edit the landline phone number of the user in the Telephone text box.
  • Edit the mobile phone number of the user in the Mobile text box.
  • Edit the email address of the user in the Email text box.
  • If previously 'billing address' and 'shipping address' were same, but now you want to make them different, select the Ship to Different Delivery checkbox. You will be displayed the Shipping Address section. Update the required information as explained in editing Billing Address.
    • Note: If previously 'billing address' and 'shipping address' were different, you can find the Ship to Different Delivery checkbox is already selected and you can make required changes in the billing address as mentioned below:


 'Payment Pending Orders'

  • Update the billing address similarly as explained for 'Shipping address'.


Editing Product Information:

  • Navigate to the Product Information section.


 'Payment Pending Orders'

  • If you want the shipping and tax rates based on the shipping and tax rules that are applied to the product, select Calculate Shipping & Tax based on setup Rules checkbox. Else, uncheck this checkbox to apply your custom shipping and tax rates.
  • To edit the product information, click Edit ' 'Payment Pending' Orders' icon in the Product Information section as shown in Figure. You will be displayed the following options for editing.


 'Payment Pending Orders'

  • Edit the quantity in the Qty text box (if required).
  • If the Calculate Shipping & Tax based on setup Rules is not selected, you can edit 'Promotion Discount''Tax', and 'Shipping Amount' in the respective text boxes.
  • You can delete unwanted products (if any) by clicking respective Delete ' 'Payment Pending Orders'' icons. However, you cannot delete the first product, but you can replace it with another product (if required) by editing.
  • To change the product (if required), delete the present SKU and start entering new SKU slowly in the SKU/Product Title text box. Select the required SKU from the auto-complete list. The 'Minimum order quantity', 'unit price' of the new product will be fetched in the text boxes of Qty and Unit Price columns respectively.
  • Click Update Summary button. The total value will be calculated and displayed as shown in in figure.


 'Payment Pending Orders'

  • You can add another product by clicking Add Another button and following above procedure.


Applying Discount Voucher:

  • Navigate to Apply Discount Voucher section.


 'Payment Pending Orders'

  • If you want to apply discount voucher for this order, enter the same in the Voucher Code text box and click Apply.


Selecting Shipping Options:
 'Payment Pending Orders'

  • Navigate to the Shipping Options section.
  • If multiple common shipping modes are applied for the ordered products, you can find the respective shipping modes here. If you want to modify the shipping mode, select required shipping mode.


Additional Information:
 'Payment Pending Orders'

  • You can select the delivery date demanded by the customer (if any) through the Demanded Date of Delivery 'date picker'.
  • You can enter the gift message (if any) in the Gift Custom Message text box.
  • Click Update. You will be navigated to the Select Payment Method tab.


 'Payment Pending Orders'

  • You have the following payment options for completing the payment process of a Payment Pending Order.
    • Send Payment link to Customer.
    • Do the payment process for the entire order amount by yourself.
    • Do the payment process for the partial order amount and send the payment link to the customer for the leftover payment.
  • The process is explained in the Make Payments topic on this page. Please refer the same.

———————————————————————————————————————-

9. Cancel partial/complete Order:

  • We have already learned how to cancel a complete order. Please refer the Cancel the Order topic on this page.
  • However, you can also cancel partial products of the order. Let's learn how to cancel partial order here:
  • To cancel a partial order, first you need to navigate to the order details page of that order by clicking the respective 'Order Id'. You will be navigated to the 'Order Details' page of that order.
    • Note: Here you can cancel either selected or all products of the order.
    • This is also the cancellation of a partial/complete order for offline payment modes.


 'Payment Pending Orders'

  • Select the required products to be canceled and click Cancel Order. The Cancel Order dialog box will be displayed with selected products' information.
    • Note: If you select all products, the complete order will be cancelled.


 'Payment Pending Orders'

  • You can edit the quantity to be canceled (if required) in the Qty text box.
  • Select a reason for canceling the order from Reason drop-down. It's mandatory.
  • Enter the comments for cancellation in the Cancel Comments text box.
  • To display these comments to end-user, select the 'Show the Comments to end user' checkbox.
    • Note:
      • 1. If this checkbox is selected, the 'Cancel Comments' will be visible to end-user in the 'My Account' section (Storefront) under 'My Orders' tab in the User Log section after clicking respective 'Order ID' or VIEW DETAILS button.
      • 2. However, the 'Cancel Comments' will be displayed in the Activity History section of the control panel under the User tab of respective the Order Details page irrespective of the selection of this checkbox.
  • Click Cancel Order. This will ask confirmation for deletion through a dialog box.


 Payment Pending Orders

  • Click OK. The dialog box will be closed and the respective product(s) of order will be cancelled. You can find the status of the respective product(s) has been changed as Cancelled under Status column in Order Details page.


 Payment Pending Orders


10. Send mail to customer:

  • To send mail to the customer, first you need to navigate to the order details page of that order by clicking the respective 'Order Id'.


 Payment Pending Orders

  • Click Send Mail. Mail will be sent to respective end-user and you will be displayed the relevant success message.
    • Note: The 'Send Mail' button will only be displayed when the Send email - to end user checkbox of the Send Order Invoice template is selected.
      Please refer: Template for Sending Order Invoice


 Payment Pending Orders

  • The template for sending the mail will be fetched from the Send mail - to end user section of Send Order Invoice template.
    Please refer: Template for Sending Order Invoice

———————————————————————————————————————-

11. Print Order Copy:

  • To print send mail to the customer, first you need to navigate to the order details page of that order by clicking the respective 'Order Id'.


 Payment Pending Orders

  • Click  Payment Pending Orders icon of the order as shown in the figure. The Print Order dialog box will be displayed.


 Payment Pending Orders

  • Select the printer and click OK on the Print popup. The order will be printed.
    • Note: Here the total products of the order will be displayed in the print.

———————————————————————————————————————-

12. Generate an Excel report:


To generate an excel report of pending orders, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 'Payment Pending Orders'

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 'Payment Pending Orders'

  • Click Payment Pending. You will be navigated to the Payment Pending Orders page.


 'Payment Pending Orders'

  • There are three tabs here - Pending Orders, Failed Orders and Conflict Orders. These all are your store orders.
  • You can further filter these Orders (if required) through multiple options that are provided here. To filter the orders, click Search Options.
  • The respective orders will be listed (if any) as per selected search criteria.


 'Payment Pending Orders'

  • Scroll down to the bottom of the list and click Export to Excel.
  • This will download the PendingOrders.xlsx file containing all 'Payment Pending Orders' that are listed under the Available Orders now.
  • To open the PendingOrders.xlsx file, double-click the same.


 'Payment Pending Orders'

Failed Orders:

  • If the payment is failed (for example due to wrong credentials), they will be listed under the ‘Failed Orders’ tab.

What are the actions I can perform on Payment failed orders?


To know the actions that can be performed on Payment Pending Orders, do the following:

  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 'Payment Pending Orders'

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 'Payment Pending Orders'

  • Click Payment Pending. You will be navigated to the Payment Pending Orders page.


 'Payment Pending Orders'

  • By default, the Pending Orders tab will be opened and all the pending orders will be listed under the Pending Orders tab.
  • To view the failed orders, click the Failed Orders tab. The respective failed orders will be displayed under the Failed Orders tab.


 'Payment Pending Orders'

  • You do the following actions on 'failed orders' in a similar way as explained against 'Pending Orders' in this page. So, please refer the respective topics:
  • Filter the Orders to find out the required order(s)
  • Authorize the order
  • Reorder
  • Log Conversation & View Activity History
  • Send mail to Customer
  • Print Order
  • Generate an Excel report

Conflict Orders:

  • The ‘Pending’ and ‘Failed' orders that are received in a stipulated time are called at the Payment Gateway for knowing their status through our special service and the status is updated under the ‘Conflict Orders’ tab. You can verify this status and take necessary action (i.e. Authorize or cancel) on the respective orders.


 'Payment Pending Orders'


13. Export Bulk Authorize (Bulk Authorize the Pending Orders):

  • Note: You can export the data of the required pending orders to an Excel file for authorizing the selected payment pending orders in a bulk quantity.
  • To export the data of the required pending orders to an Excel file, do the following:
  • Log in to the 'Anywhere Commerce Control Panel' by using your User Name (Email Address) and Password.


 'Payment Pending Orders'

  • You will be navigated to the Dashboard page.


 Custom Filters

  • Click the  Custom Filters icon. The Orders & Leads section will be displayed as shown in the figure.


 'Payment Pending Orders'

  • Click Payment Pending. You will be navigated to the Payment Pending Orders page.


 'Payment Pending Orders'

  • There are three tabs here - Pending Orders, Failed Orders and Conflict Orders. These all are your store orders.
  • By default, the Pending Orders tab is selected.
  • Select the required pending orders to be authorized and click Export Bulk Authorize. The BulkAuthorize.xlsx file will be downloaded with the data of selected pending orders.
    • Note: If you have a large number of orders, you can filter the orders through the Search Options to find out the required orders.


 'Payment Pending Orders'

  • The data of the selected pending orders is already captured in the BulkAuthorize.xlsx. However, you can update the necessary details as per your requirement.
  • To authorize the selected pending orders, you need to uploads the BulkAuthorize.xlsx file through Orders & Leads > Bulk Operations
  • Note: Once, the BulkAuthorize.xlsx is uploaded, the orders with the valid details will be authorized and the respective users will be notified through the emails if you have configured the Authorized mail template.